Scheduling Specialist

Medical Equation, Inc. • Austin, TX

just now • Onsite

About The Position

The Scheduling Specialist is responsible for creating the initial client retainer. They will manage all aspects of scheduling for expert witnesses including but not limited to: phone calls, testimonies, hearings, depositions, and trials. The role operates in a professional office environment and is largely sedentary, routinely using standard office equipment such as computers, phones, and photocopiers.

Requirements

• Demonstrated experience communicating effectively and providing expert-level customer service
• Proficient in Microsoft Suite
• Experience in scheduling

Nice To Haves

• Customer Service - Commitment to delivering high quality service by adjusting priorities, anticipating next steps, meeting client needs, and continuously striving to ensure their satisfaction.
• Communication - Actively listens and provides regular, consistent, and meaningful information and expresses the message effectively by organizing and delivering information appropriately.
• Organization - Determines priorities, schedules activities allocating and using resources effectively and efficiently.
• Detail-Oriented - Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved with the ability to verify the correctness or error in each individual part of procedure.
• Time Management - Manages time by prioritizing and organizing workload to achieve maximum productivity and adjusting as situations change.
• Problem-Solving - Resolves problems by identifying the information needed, considering multiple sides of the issue, and creating a logical approach for an appropriate solution.
• Critical Thinking - Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Teamwork - Promotes and facilitates cooperation and commitment within a team and across teams to achieve goals and deliverables.
• Positive Attitude - Has a willingness to learn with a "can-do" mindset.
• Discretion - Is able to be discreet and maintain the security of customer and company information.

Responsibilities

• Schedule the expert witnesses for phone calls, testimonies, Workers’ Compensation Contested Case Hearing (CCHs), depositions, Insurance Medical Examinations (IMEs), and trials
• Create retainers for customers
• Follow up with customers regarding retainer payments
• Providing and requesting information as needed to support the scheduling processes
• Successfully communicate information accurately and timely with all parties involved in the scheduling process by various means, including but not limited to: phone, e-mail, and fax
• Assists team members in finding solutions to problems and ensure information flows between teams, raising concerns to the Department Manager as needed
• Maintain professionalism and adhere to all Medical Equation policies
• Additional duties, responsibilities and projects as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED