HIR-4481 Scheduling Specialist

Innovaccer Analytics

8d • Onsite

About The Position

Assists patients by determining need, determination of provider availability and scheduling appointments in Athena using best practice workflow. The role involves triaging calls, collecting patient demographics, scheduling appointments in a computerized system, and handling inquiries via telephone. Other duties may be assigned.

Requirements

• Experience working in a high volume call center environment
• Great attention to detail and data entry accuracy
• Ability to handle all calls in a professional, friendly and enthusiastic manner
• Excellent and professional customer service skills
• Demonstrate proficiency in Microsoft Office Suite, including Word and Excel
• 3+ years of experience

Responsibilities

• Effectively triage calls from patients to ensure appropriate schedule.
• Collect patient demographics required to set up an appointment in scheduler.
• Schedules and enters appointment date and time into computerized scheduler.
• Records when appointments have been filled or canceled.
• Answers telephone and either responds to the inquiry or directs caller to appropriate personnel.
• Other duties as assigned.

Benefits

• Generous Paid Time Off: 20 days of fixed time off per year, in addition to company holidays
• Best-in-Class Parental Leave
• Recognition & Rewards: monetary incentives and company-wide recognition
• Comprehensive Insurance Coverage: medical, dental, and vision insurance
• 100% company-paid short- and long-term disability and basic life insurance
• Optional perks: discounted legal aid and pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed