Scheduling Specialist - Day Shift

Trinity Health

1d • Onsite

About The Position

Under the direction of the Regional Patient Access Call Center Manager, the Scheduling Specialist is responsible for timely and accurate appointment scheduling with expertise in scheduling protocols, registration, insurance requirements/verification, identification of accurate patient responsibility with notification to the patient for the Trinity Health Mid-Atlantic Region which includes: Mercy Fitzgerald, Nazareth Hospital, St. Francis Wilmington and St. Mary Medical Center Langhorne.
Responsible for pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility.
Handles complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service.
Begins the overall patient experience & initiate the billing process for any services provided by the hospital

Requirements

• High School Diploma or equivalent.
• Comprehensive knowledge of multiple scheduling systems.
• Demonstrated proficiency in complex diagnostic testing appointment scheduling processes.
• Minimum of two (2) to five plus (5) years of scheduling experience in an acute care setting.
• Experience in complex facility based ancillary testing across multiple facilities/states.
• Ability to schedule for multiple facilities with significant variants in protocols.
• Strong knowledge of third-party and government payer billing and reimbursement guidelines as well as department performance standards and policies and procedures.

Nice To Haves

• Some college preferred.
• Preferred NAHAM CHAA or AAHAM CRCS certification

Responsibilities

• Pre-registration, scheduling, electronically verifying insurance eligibility & accurately identifying & collecting patient financial responsibility.
• Handle complex scheduled events, including high dollar testing, associated studies & those with study specific instructions & communicates effectively to service delivery areas to maximize patient flow & customer service.
• Begin the overall patient experience & initiate the billing process for any services provided by the hospital

Benefits

• Comprehensive benefit packages, including medical, dental, vision, mental health, paid time off, 403B, education assistance and voluntary benefits (pet insurance, accident insurance, hospital indemnity and others) available from the first day of employment.
• Work/Life balance with flexible schedules.
• Free onsite parking.
• Referral Rewards Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED