Scheduling Specialist

RAYUS Radiology • Chesterfield, MO

3d • Hybrid

About The Position

RAYUS Radiology is seeking a remote Scheduling Specialist to provide exceptional support to patients and referring providers. In this role, you will answer inbound calls, coordinate appointments, and process documentation to ensure a smooth and positive scheduling experience. This position requires a commutable distance to attend in person, onsite training at our Chesterfield, Missouri location. Working hours are Monday–Friday, from 9:00 a.m. to 5:30 p.m. CST with a rotational Saturday shift every 4 weeks. RAYUS offers an excellent benefits package designed to support your health, well being, and work–life balance, including medical, dental, and vision coverage; paid time off; paid holidays; and additional resources.

Requirements

• High school diploma, or equivalent
• Microsoft Office Suite experience
• Proficient with using computer systems and typing
• Able to handle multi-level phone system with a high volume of calls at one time

Nice To Haves

• One (1) year customer service experience
• Medical terminology and previous clinical business office experience
• Bilingual

Responsibilities

• Answers phones and handles calls in a professional and timely manner
• Maintains positive interactions at all times with patients, referring offices and team members
• Schedules patient examinations according to existing company policy
• Ensures all appropriate personal, financial and insurance information is obtained and recorded accurately
• Ensures all patient data is entered into information systems completely and accurately
• Ensures patients are advised of financial responsibilities, appropriate clothing, preparation kits, transportation and/or eating prior to appointment
• Communicates to technologists any scheduling changes in order to ensure highest level of patient satisfaction
• Maintains an up-to-date and accurate database on all current and potential referring physicians
• Handles overflow calls for other centers within market to ensure uninterrupted exam scheduling for referring offices
• Provides back up coverage for front office team members as requested by supervisor (i.e., rest breaks, meal breaks, vacations and sick leave)
• Fields 1-800 number calls and routes to appropriate department or associate (St. Louis Park only)
• Pre-certifies all exams with patient's insurance company as required
• Verifies insurance for same day add-ons
• Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
• Other Tasks and Projects as Assigned

Benefits

• DailyPay—giving you the flexibility to access your earnings on the same day you work
• medical, dental, and vision coverage
• paid time off
• paid holidays
• 401k with company match
• life and disability insurance
• tuition reimbursement
• adoption assistance
• pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED