Scheduling Specialist

Texas A&M - Corpus Christi•Corpus Christi, TX

8d•Onsite

About The Position

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies. TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities. PURPOSE The Scheduling Specialist, under general supervision, is responsible for updating and maintaining university files. This position assists in developing and updating records, as well as departmental and university policies and procedures. The Scheduling Specialist answers a multi-line telephone, troubleshooting issues presented by callers, assists with handling student record issues, and provides optimal customer service. This role will be part of the university’s Centralized Scheduling team by working with academic units to build the course schedule and assist with scheduling classrooms, computer labs, and events in academic spaces. Extensive interaction with the public, faculty, staff, students, parents, and visitors is required.

Requirements

Associate’s degree in applicable field.
Three (3) years of related experience.
High School Diploma or GED and five (5) years of related experience
Intermediate skills in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams) within a Windows environment.
Excellent written, verbal, and interpersonal communication skills to be able to communicate effectively in a positive, courteous, professional manner with various populations of customers in person, telephone, or email.
Self-motivated, self-directed, and has excellent attention to detail skills.
Ability to work outside regular business hours and weekends as needed for commencement and university programs.

Nice To Haves

Bachelor’s degree in Communication, Business, or related field.
Experience in academic scheduling, records, or higher education administrative support.
Experience with Banner Student Information System, Ad Astra software, Laserfiche, and Argos.
Customer service experience in a higher education environment.
Familiarity with FERPA and student privacy standards.

Responsibilities

Create an effective and efficient student-centered, service-oriented environment by providing excellent customer service, including but not limited to answering telephones promptly and processing students' record changes accurately and timely.
Answer multi-line telephones and troubleshoot any issues presented by callers.
Audit and award undergraduate degrees.
Assist with printing, preparation, and mail-out of diplomas.
Ensure compliance with academic and regulatory requirements, including adherence to FERPA guidelines, demonstrating accuracy, timeliness, and professionalism.
Aid with registration, transcripts, enrollment certifications and verifications, and end of term processes.
Process student registration adds, drops, and withdrawals from the University.
Deploy and maintain ongoing efforts for optimized, strategic scheduling of academic courses and ad hoc meetings in classrooms, class labs, and computer labs utilizing Ad Astra scheduling Software.
Assist in centralized course schedule building and be a point of contact of Academic colleges for trouble shooting during course building process.
Assist Assistant Registrar with course schedule building while working with academic units to ensure compliance.
Assist with Commencement and registrar-related events throughout the year.
Assist Assistant Registrar with special projects and perform other duties as assigned.

Benefits

Medical $0 - $30 per month for Employee Only coverage after university contribution ($920 value). Up to 83% of premium covered by the university: Employee and Spouse Employee and Children Employee and Family coverage
Dental & Vision
Life Insurance, Accidental D&D, Long Term Disability, Flexible Spending Account and Day Care Spending Account
DUAL CAREER PARTNER PROGRAM
ON-CAMPUS WELLNESS OPPORTUNITIES
Work Life Solutions: Counseling, Work Life Assistance, Financial Resources, and Legal Resources
Tuition Benefits: Public Loan Forgiveness Book scholarships 100% tuition coverage for up to 18 credit hours per fiscal year (other rules may apply).
Retirement : Teacher Retirement System of Texas (TRS) or Optional Retirement Plan (ORP)
Voluntary Tax Deferred Account/Deferred Compensation Plan
Time Off : 8+ hours of vacation paid time off every month.
8 hours of sick leave time off every month.
8 hours of paid time off for Birthday leave.
12-15 paid holidays each year.