Scheduling Specialist

MemorialCare•Fountain Valley, CA

4d•Onsite

About The Position

Coordinate all patient care functions utilizing the five (5) Simply Better steps with every patient and team member interaction for surgical services that include: scheduling office visits, procedure(s) at external/internal locations and obtaining needed information/documentation for patient to meet the requirements for surgical services.

Requirements

Minimum one (1) year experience in medical field (Medical Assistant, Customer Service Representative, Front Office Assistant, or other) in ambulatory care preferred.
Prior medical office experience preferred.
Must have a minimum of 1 year of customer service in any field and have worked with computers.
High School graduate or equivalent required.
Current AHA BLS for Healthcare Provider required

Nice To Haves

Strong knowledge of Medical Terminology preferred

Responsibilities

Assists in the coordination of the Patient Procedure/Surgical schedule: work with hospital/facility block time and providers schedules.
Collaborates in the management and scheduling of complex procedural or surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple departments, facilities, and staff members.
Coordinate with patients Primary Care Provider for Pre-Op study requirements.
Ensure all referrals, insurance, & authorizations are obtained prior to surgery/procedure. Verify patient demographics, insurance and pharmacy information.
Maintain knowledge of computer scheduling functions using proper registration protocols with all new patients. Edit existing patient data as needed and utilize appropriate visit types.
Communicate effectively with patients regarding changes in schedule, issues, and physician office concerns.
One week prior to procedure, contact patient to confirm appointment, review all necessary instructions, forms and procedure preparations are completed.
Process specialist requests correctly and prioritize based on urgency.
Respond in a timely manner, to inquiries about medical group concerning insurance coverage, specialty providers, claim issues, disability questions, and general information.
Work in conjunction with other departments to educate patients, physicians and staff about insurance related protocols/benefits.
Coordinate ambulatory care discharge activities requested by physician. Review and promote compliance with patient care plan.
Document in patient chart in a timely manner.
Obtain outside medical records/reports as required and provide to physician as needed.
Perform any additional or miscellaneous duties as requested by the management team within the scope of knowledge and ability.