Scheduling Specialist

KLAMATH YOUTH DEVELOPMENT CENTER•Klamath Falls, OR

3h•$17 - $21•Onsite

About The Position

Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, and excellent benefits. Located in beautiful Southern Oregon. Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.

Requirements

High school diploma or GED.
Two years of office experience.
One year of client information data input experience.
One year of client scheduling experience.
Valid Oregon driver’s license, insurable driving record.
Personal automobile insurance is required if clients are transported, or any agency business is conducted by the employee using their personal vehicle.

Nice To Haves

One year of clinical or behavioral health office experience.
Electronic Health Record experience.
Experience in gathering client information.
Experience in taking in and transferring client information to EHR or electronic databases.
Experience in using either Excel or Tableau reports.
Navigate Microsoft Office Word and Excel.
Learn ADP Workforce.
Learn Credible EHR.
Learn Zoom chat features.
Learn Tableau report features.
Maintain a calm and professional manner.
Manage difficult or emotional client situations.
Interact and coordinate with clinical providers.

Responsibilities

Schedule all assigned clients’ appointments in Credible EHR.
Update all assigned providers scheduling in Credible EHR.
Call clients to confirm all next-day appointments and update providers’ schedules.
Coordinate all initial client scheduling with the assessment team.
Navigate client profile, client schedule, provider schedule, and admin services in Credible Electronic Health Record (EHR).
Maintain Client Caseload management report in Credible BI and Tableau.
Coordinate with assigned providers to manage client caseload scheduling.
Attend assigned provider meetings as needed to support provider scheduling.
Facilitate crisis protocol for clients in need of urgent services.
Support other office staff to ensure the smooth operations of the agency.
Escalate issues with unruly clients to the Support Services Supervisor.
Other duties as assigned by the Support Services Supervisor, Manager, or Director of Operations.