Scheduling Specialist - Operating Room - St. Mary's Hospital

Bon Secours Mercy Health • Richmond, VA

1d • Onsite

About The Position

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

This role coordinates and schedules patient testing or procedures, interacting with physician offices, other health care providers, and staff in service departments to ensure patients are scheduled as soon as possible. The specialist obtains scheduling orders, instructs patients, and enters data into the hospital computer system. They gather, update, and maintain daily records of scheduled patients, demonstrating knowledge of provider and non-provider payers and communicating this information to patients, physicians, precertification, and other appropriate departments. The role also maintains statistical data for the department supervisor as requested to determine scheduling volume, patient types, and number of procedures.

Requirements

• High school diploma or equivalent (required)
• Experience with data entry (preferred)
• Typing (45-50) WPM (preferred)

Nice To Haves

• Associate degree in business, Healthcare, or related field (preferred)
• Combination of post-secondary education and experience in lieu of degree will be considered.

Responsibilities

• Gathers and interprets relatively complex patient data from physician offices and/or patient daily to enable scheduling of testing, surgical procedures, and pre-certification when required.
• May be responsible for pre-registration of self-scheduled patients.
• Provides physician office staff and/or patient with hospital approved instructions regarding test preparation.
• Answers questions pertaining to testing, scheduling, and testing preparation.
• Refers patient to specialty area staff instructions, which are outside of the ordinary.
• Enters patient scheduling information into computer, updates patient demographic and insurance information and provides pre-registration forms which include testing information for registering the patient prior to testing.
• Used as a resource in resolving testing/ procedures discrepancies and is used as a resource in finding solutions to problems with patient testing and scheduling.
• Obtains approval from department designed contract and/or supervisor for non-routine appointment scheduling.
• Checks for medical necessity for patients at time of scheduling.
• Works with departments to schedule stat patients.
• Coordinates scheduling with multiple facilities or departments to ensure outpatients are scheduled as soon as possible.
• Compiles and prepares statistical data as requested.
• Responsible for performing all other duties, such as filing, photocopying, and relaying data as assigned.
• Promotes strong customer focus and handles all calls with professionalism.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED