Scheduling Specialist II : 1206d Digestive Health Clinic

Hoag•Newport Beach, CA

9d•Onsite

About The Position

The Scheduling Specialist II assists in the coordination of Patient Procedure/Surgical schedule. The Specialist II collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures, facilitating communication between patients, physicians, multiple Organization departments, and staff members. Collaborates with Insurance Verification Specialists and assists with the authorization process. Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles. Creates patient itineraries and makes changes as requested. Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned. Assists with the master schedule for procedures and coordinates case resource needs. Interacts directly with patients and works in a high call volume environment. Participates in the continuous quality improvement processes. Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance. Maintains confidentiality. Performs other duties as assigned. Interventional Radiology: Submits authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians. Verifies patient pre-procedure diagnostic imaging and clearances are sufficient. Provides coverage for Lead Clerk between both campuses, as needed. Infusion: Conducts patient check-in and check-out. Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation). Confirms and schedules additional appointments as needed.

Requirements

High School Graduate or equivalent required
Minimum of two (2) years’ previous scheduling experience
Excellent interpersonal and communication skills
Knowledge of proper body mechanics and safety measures
Basic knowledge of Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint, plus Healthcare database systems required
Proven ability to interface with all customer levels (Physicians, Staff, Vendors, Patients, Family members)
Full understanding of medical insurance procedures required
BLS required within 6 months of hire (for 1206d Oncology Specialty Clinic, 1200-30258 HSC 19582 Beach Blvd MED ONC and 1000-70851 HB Oncology & Specialty Clinics Irvine)
BLS required upon hire (for Periop and Operating Room)
Infusion: Minimum of three (3) years’ previous scheduling experience in healthcare setting required

Nice To Haves

Basic keyboarding minimum 35 WPM preferred
Strong knowledge of basic medical terminology preferred
BLS – Basic Life Support (AHA) (Preferred for 70790 Heart Valve Clinic)

Responsibilities

Assists in the coordination of Patient Procedure/Surgical schedule.
Collaborates in the management and scheduling of complex surgical procedures that may require multiple appointments, as well as add-ons and emergent procedures.
Facilitates communication between patients, physicians, multiple Organization departments, and staff members.
Collaborates with Insurance Verification Specialists and assists with the authorization process.
Coordinates with patients in the scheduling of pre-procedure diagnostic tests and clearances, treatment plans and cycles.
Creates patient itineraries and makes changes as requested.
Responsible for clerical support, patient registration filing, data entry, preparation of patient charts and other clerical duties as assigned.
Assists with the master schedule for procedures and coordinates case resource needs.
Interacts directly with patients and works in a high call volume environment.
Participates in the continuous quality improvement processes.
Maintains a working knowledge of departmental standard operating procedures, including the use of specialized instrumentation, Quality Control requirements, and preventative maintenance.
Maintains confidentiality.
Performs other duties as assigned.
Submits authorizations for IR Patients referred by IR Radiologists and obtains authorizations from referring physicians.
Verifies patient pre-procedure diagnostic imaging and clearances are sufficient.
Provides coverage for Lead Clerk between both campuses, as needed.
Conducts patient check-in and check-out.
Ability to identify patient needs for additional supportive resources (i.e. caregivers and transportation).
Confirms and schedules additional appointments as needed.