Scheduling Senior Coordinator - Morehouse Medical Plaza

The Ohio State University

21h • Onsite

About The Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while completing the following responsibilities accurately and efficiently; processing patient demographic and insurance information, scheduling appointments, procedures, surgeries, and admissions, and continuously supporting patient and payer billing tasks and cash collection responsibilities. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service and cash collection. The primary responsibility of staff within the Revenue Cycle is to optimally perform duties that ensure the collection of net revenue for services rendered while providing top of class customer service. The Senior Coordinator is an advanced position within the Revenue Cycle that provides non-medical support to patients, clinical care team members and the organization. In addition to the standard duties required, this multi-dimensional position demonstrates advanced expertise in product, process or a service line area where patient care coordination across multiple disciplines is practiced and knowledge and understanding of multiple software systems is required to coordinate such care. This position is responsible for providing consumers (referring providers, clinical staff, payers and patients) with accurate, up-to-date information regarding products, services and procedures (including but not limited to Surgery, Radiation Therapy, Interventional Radiology, Interventional Cardiology, Transplant Coordination, and Endoscopy). They demonstrate an advanced ability to help patients understand complex medical information related to their healthcare journey within the organization. Position may include providing revenue cycle support for multiple new and return appointments and/or other appointments such as pre-surgical/procedural testing and consults, cardiac clearance, dental clearance, treatment planning, patient education, research appointments, etc. Position assures accurate appointments/surgeries/procedures are scheduled, accurate demographic and insurance information has been collected to support clinical and financial needs, and if needed, they are able to perform full registration duties in addition to scheduling and coordination activities. Precertification and financial counseling may also be carried out by this individual, therefore requiring basic knowledge of insurance and payer approval options and software. They provide ongoing support and effective communication to physicians and other clinical team members, patients and patient support systems by coordinating their requests and organizing and communicating in such a way that is clear and concise for all. They are expected to create a positive first impression and lead by example. The role includes advanced proficiency in multiple EMR platforms and includes but is not limited to scheduling, imaging and registration systems (Cadence, Optime, and Aria when applicable), ABN, eligibility, document management software, medical imaging software (Ambra), IHIS communication tools (encounters, inbaskets, secure chat), IHIS work queues, and payor platforms etc. The Senior PAC may also support PAC Lead and Access Management by assisting with training and support for all new staff and student interns when necessary.

Requirements

• High School diploma or GED
• 2 years of relevant experience required

Nice To Haves

• Certification or vocational training may be required
• Associate degree in relevant field may be preferred
• 4-6 years of relevant experience preferred
• Advanced expertise in product, process or a service line area where patient care coordination across multiple disciplines is practiced
• Knowledge and understanding of multiple software systems
• Advanced ability to help patients understand complex medical information
• Basic knowledge of insurance and payer approval options and software
• Advanced proficiency in multiple EMR platforms including but not limited to scheduling, imaging and registration systems (Cadence, Optime, and Aria when applicable), ABN, eligibility, document management software, medical imaging software (Ambra), IHIS communication tools (encounters, inbaskets, secure chat), IHIS work queues, and payor platforms etc.

Responsibilities

• Processing patient demographic and insurance information
• Scheduling appointments, procedures, surgeries, and admissions
• Supporting patient and payer billing tasks and cash collection responsibilities
• Providing consumers with accurate, up-to-date information regarding products, services and procedures
• Helping patients understand complex medical information related to their healthcare journey
• Providing revenue cycle support for multiple new and return appointments and/or other appointments such as pre-surgical/procedural testing and consults, cardiac clearance, dental clearance, treatment planning, patient education, research appointments, etc.
• Assuring accurate appointments/surgeries/procedures are scheduled
• Ensuring accurate demographic and insurance information has been collected to support clinical and financial needs
• Performing full registration duties in addition to scheduling and coordination activities
• Carrying out precertification and financial counseling
• Providing ongoing support and effective communication to physicians and other clinical team members, patients and patient support systems
• Coordinating requests and organizing and communicating in a clear and concise manner
• Creating a positive first impression and leading by example
• Assisting with training and support for all new staff and student interns when necessary

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees