Scheduling Secretary Outpatient Diagnostic Imaging Services

Brown Medicine

5d•$20 - $21•Onsite

About The Position

The Scheduling Secretary for Outpatient Imaging Services, reporting to the Manager of Diagnostic Imaging Support Services, is responsible for receiving requests for imaging services for the outpatient population, primarily through telephone contact. This role utilizes an on-line scheduling system to determine availability and schedule appointments. The secretary will obtain information from various sources to complete on-line records and prepare and update electronic records prior to patient appointments. Brown University Health employees are expected to embody the organization's values of Compassion, Accountability, Respect, and Excellence, and demonstrate the core Success Factors: Instill Trust, Value Differences, Patient and Community Focus, and Collaborate.

Requirements

High school level of knowledge.
Familiarity with personal computers.
Three to six months of related experience demonstrating effective interpersonal and customer service skills.
Familiarity with computer systems to access and enter data.
Effective organizational skills.
Experience with medical terminology.
Experience in a medical setting, preferably in Diagnostic Imaging.
Additional one to three months of on-the-job experience to become familiar with department policies and procedures, scheduling processes, and electronic records compilation and maintenance.

Responsibilities

Receives requests from physician offices, patients, and others for diagnostic imaging services.
Accesses the on-line scheduling system for the appropriate modality, determines availability to meet needs, and schedules appointments.
Prepares and sends appointment confirmations and related questionnaires or documents using approved electronic or manual formats.
Obtains information necessary to establish or update electronic patient records, including demographic details, insurance verification, and referring physician information.
Obtains physician orders, verifies completeness and accuracy, and scans documents for inclusion in the patient record.
Obtains missing patient data, such as treatment, lab, and/or other imaging results, from internal and external sources to ensure the completeness of the electronic patient record prior to the appointment.
Coordinates record preparation and document compilation of other materials or imaging records from prior visits with hospital-based imaging business support staff.
Advises appropriate personnel on the availability and status of electronic records.
Contacts insurance representatives to confirm coverage or obtain pre-authorization for services, as necessary, and ensures the record is updated accordingly.
Provides information to physician's offices or patients regarding the registration process, exam preparation, questionnaire completion instructions, and directions to the hospital.
May receive requests for copies of image files and prepare copies of documents available in the electronic record or refer the request to hospital-based imaging services file room staff.