Scheduling Secretary Outpatient Diagnostic Imaging Services
About The Position
The Scheduling Secretary for Outpatient Imaging Services plays a crucial role in managing patient appointments for diagnostic imaging. This position involves receiving requests primarily via telephone, utilizing an online scheduling system to book appointments, and ensuring all necessary patient information is accurately recorded and updated in electronic records prior to the appointment. The role requires strong communication and organizational skills, as well as the ability to work effectively within a team and uphold the organization's values of Compassion, Accountability, Respect, and Excellence.
Requirements
- High school level of knowledge.
- Familiarity with personal computers.
- Three to six months of related experience.
- Effective interpersonal and customer service skills.
- Familiarity with computer systems to access and enter data.
- Effective organizational skills.
- Experience with medical terminology.
- Experience in a medical setting, preferably in Diagnostic Imaging.
- Additional one to three months of on-the-job experience to become familiar with department policies and procedures, scheduling processes, and electronic records compilation and maintenance.
Responsibilities
- Receive requests from physician offices, patients, and others for diagnostic imaging services.
- Access the on-line scheduling system to determine availability and schedule appointments.
- Prepare and send appointment confirmations and related questionnaires.
- Obtain and update patient demographic details, insurance information, and referring physician information in the electronic record.
- Obtain physician orders, verify their completeness and accuracy, and scan them for inclusion in the patient record.
- Gather missing patient data, such as treatment, lab, or other imaging results, from various sources to ensure the completeness of the electronic patient record.
- Coordinate record preparation and document compilation with hospital-based imaging business support staff.
- Advise appropriate personnel on the availability and status of electronic records.
- Contact insurance representatives to confirm coverage or obtain pre-authorization for services.
- Provide information to physician offices or patients regarding registration, exam preparation, directions, and other relevant details.
- Receive requests for copies of image files and prepare copies of documents or refer requests to the file room staff.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
