Scheduler
About The Position
Primary Healthcare Centers is looking for a friendly, organized, and dependable Scheduling Representative to join our Patient Services team! If you enjoy helping others, communicating with patients, staying organized, and working in a fast-paced healthcare environment, this could be a great opportunity for you. As a Scheduling Representative, you will play an important role in helping our patients access the care they need. You will serve as a key point of contact for patients by answering calls, coordinating appointments, providing important appointment information, and helping ensure a positive patient experience.
Requirements
- High school diploma, GED, or equivalent
- Friendly, professional, and patient-focused
- An effective verbal and written communicator
- Organized and attentive to detail
- Comfortable working with computers and electronic systems
- Able to use good judgment and problem-solving skills
- Able to remain calm and professional in challenging situations
- Comfortable working with patients, providers, coworkers, and the public
- Dependable and able to work effectively as part of a team
Nice To Haves
- Medical Assistant certificate or degree
- Current Georgia LPN license
- Two years of experience in a medical office
- Bilingual skills
Responsibilities
- Answer incoming calls to the scheduling department and operator line
- Schedule patient appointments based on availability, urgency, and patient needs
- Reschedule and cancel appointments as needed
- Confirm and update patient information
- Provide patients with appointment dates, times, locations, and preparation instructions
- Answer patient questions regarding appointments and procedures
- Communicate applicable policies and sliding-scale update requirements
- Maintain accurate scheduling and patient records
- Assist with resolving scheduling conflicts professionally and compassionately
- Work collaboratively with providers, clinical staff, and other departments
- Perform additional duties as needed
Benefits
- Free uniforms
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
- Wellness resources
- Dental insurance
- Primary Healthcare Centers
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
