Scheduling Representative

Aston Carter•Kodak, TN

1d•$18 - $19•Onsite

About The Position

The Representative handles a high volume of inbound and outbound calls, supports customers with professionalism, and schedules appointments accurately and efficiently. This role provides friendly, service-oriented assistance, documents all interactions in CRM systems, and collaborates closely with team members to ensure a smooth and positive customer experience.

Requirements

Comfort using the phone and managing multiple calls in a fast-paced environment.
Strong verbal communication skills with a positive, professional demeanor.
Customer service and problem-solving skills, particularly in a call center or phone-based setting.
Ability to multitask while maintaining strong time management and organizational skills.
High attention to detail when entering data and scheduling appointments.
Proficiency with computer systems, CRM software, and basic data entry.
Ability to learn new systems and technology quickly and adapt to changes.
Team-oriented mindset with a dependable and collaborative approach.
Professional phone etiquette and strong communication and phone presence.
High school diploma or equivalent.
Comfort making outbound calls as well as handling inbound calls.

Nice To Haves

Customer service or call center experience preferred but not required.
Experience with inbound and outbound customer calls in a service-oriented environment.
Familiarity with Microsoft Office applications.
Experience working in a customer service call center environment.
Strong customer interaction skills with a service-oriented mindset.
Basic computer skills and willingness to learn new tools and software quickly.

Responsibilities

Handle inbound and outbound calls to assist customers and schedule appointments accurately and efficiently.
Provide friendly, professional support to every caller while managing a high volume of calls.
Document customer interactions thoroughly and accurately in CRM and related software systems.
Assist customers with concerns, follow-ups, and problem resolution in a timely and courteous manner.
Stay up to date on services to provide accurate, clear information to customers.
Communicate effectively with team members, dispatch, and leadership to coordinate schedules and resolve issues.
Apply strong phone etiquette and a professional phone presence in all customer interactions.
Use computer and CRM systems to manage customer information, appointments, and service records.
Multitask by handling calls, data entry, and scheduling while maintaining attention to detail.
Demonstrate service-oriented behavior and a customer-first mindset in all activities.
Contribute to a team-oriented environment by supporting colleagues and sharing information as needed.