Scheduling Representative - Bi-lingual English/Spanish

Davis Behavioral Health•Layton, UT

1d•Onsite

About The Position

Davis Behavioral Health is actively seeking a part-time Bi-lingual English/Spanish Scheduling Representative to manage client appointments and be an active and supporting member of the Clinical Support Team while building and maintaining positive relationships with DBH's clients. The clinical support staff at DBH provide the first impression for its clients and play an important role in helping clients who may be struggling with their mental health, which is why providing excellent customer service in a prompt manner is critical.

Requirements

Be at least 18 years old.
Have a high school diploma or equivalent.
Possess strong verbal communication skills.
Have demonstrated professional customer service experience.
Demonstrate compassion, courtesy and respect to all clients and their families.
Have exceptional interpersonal skills with the ability to establish immediate rapport with clients.
Must be fluent in both the English and Spanish languages.
Must pass a Spanish-language assessment to show proficiency to be eligible for employment.

Nice To Haves

Computer knowledge, including keyboarding (typing) skills.
Possess proficient working knowledge of Microsoft Office Suite and other computer programs.
Previous experience working in a medical office and/or familiarity with medical terminology preferred.
Experience with business office equipment (credit card machines, fax machines, printers, etc.) preferred.

Responsibilities

Answer all phones calls made to the central scheduling number/extension and schedule, reschedule, and cancel appointments for all clients in a warm, friendly, and prompt manner.
Serve as one of the primary contacts for Spanish speaking phone calls.
Be informed of the daily operations of clinical and medical staff and their appointment preferences, including wait lists.
Convey all necessary information related to the client's appointment.
Update appointments cancelled through automated system.
Work within DBH's electronic medical record system and have a working knowledge of HIPAA and other privacy laws.
Answer telephones, screen calls, take messages, and provide information to the appropriate source, when necessary.
All other duties as assigned related to the needs of the organization.