Scheduling Representative - Bi-lingual English/Spanish

Davis Behavioral Health • Layton, UT

1d • Onsite

About The Position

Davis Behavioral Health (DBH) is seeking a compassionate and detail-oriented Bilingual Scheduling Representative to join our Clinical Support Team. In this role, you will be a vital connection point for our clients-helping them access care, navigate appointments, and feel welcomed from their very first interaction. If you are passionate about helping others, thrive in a fast-paced environment, and enjoy making a meaningful difference in people's lives, we encourage you to apply. As a Scheduling Representative, you will play a key role in delivering an exceptional client experience.

Requirements

• Must be 18 years or older
• High school diploma or equivalent
• Strong verbal communication and customer service skills
• A compassionate, respectful, and professional approach when working with clients and families
• Ability to quickly build rapport and maintain positive relationships
• Fluency in both English and Spanish (required; proficiency assessment required)

Nice To Haves

• Proficiency with computers, including typing and Microsoft Office Suite
• Experience in a medical office or familiarity with medical terminology
• Comfort using standard office equipment (phones, printers, fax machines, payment systems)

Responsibilities

• Serve as the first point of contact by answering calls to our central scheduling line with warmth, professionalism, and efficiency
• Schedule, reschedule, and cancel appointments while ensuring accuracy and timeliness
• Act as a primary contact for Spanish-speaking clients, providing clear and supportive communication
• Coordinate closely with clinical and medical staff to understand scheduling needs, preferences, and waitlists
• Communicate essential appointment details and next steps to clients
• Update and manage appointment changes, including those made through automated systems
• Utilize DBH's electronic medical record (EMR) system while maintaining strict adherence to HIPAA and privacy standards
• Screen calls, route messages appropriately, and provide helpful information to clients and team members
• Support additional administrative tasks as needed to meet organizational needs

Benefits

• Medical Insurance
• High Deductible Health Plan with a sizeable employer Health Savings Account contribution
• Dental Insurance
• Integrated Primary Care Clinic
• Vision Insurance
• Flexible Spending Account (FSA)
• 401(k) - DBH matches up to 2% of annual earnings
• Voluntary employee-funded options available (457 Plan Roth IRA)
• Life and Accidental Death and Dismemberment Insurance
• Voluntary Life and AD&D Insurance
• Long-term Disability
• Health Reimbursement Account (H.R.A.)
• Voluntary Accident
• Voluntary Critical Illness
• Voluntary Hospital Indemnity
• Voluntary Identify Theft Protection
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED