Scheduling Manger

BrightStar Care of Naperville/South DuPage•Naperville, IL

2d•Onsite

About The Position

At BrightStar Care, we value each of our employees and care about their well-being. We strive to provide best-in-class benefits packages and support systems for our employees. BrightStar Care is looking to add a scheduling manager to our team! Do Not Apply Unless You Qualify!

Requirements

Minimum 1 year of scheduling/staffing experience
Excellent communication and customer service skills
Excellent team work attitude
Excellent organizational skills
Strong computer skills, quick learner, multi-task
Ability to work in a fast-paced, high volume environment
Desire to help families and make a true difference
Ability to solve problems efficiently and creatively and stay calm during stressful times
Must live in Naperville area with reliable transportation

Responsibilities

Conduct daily activities in the scheduling department, ensuring that all shifts have been filled and schedules are communicated to caregivers, clients and facilities.
Oversee field staff as it relates to customer service and client interaction
Motivate, inspire and implement teamwork at all times
Maintain communication with field staff & clients.
Solve problems quickly and effectively
Support intake calls for potential client and maintain service standards
Process new client referral calls; schedule home visit and assign RN
Must be comfortable with handling complex scheduling demands and managing multiple simultaneous client and field staff needs
Manage and filter incoming calls in a friendly, professional and knowledgeable manner
Prioritize, and re-prioritize to get the job done, maintain organizational skills at all times
Documentation
Regular paid on-call rotation shared with several staff members (weekends, holidays and after hours)