Scheduling Manager

Senior Helpers Vero Beach•Stuart, FL

11d•Onsite

About The Position

Senior Helpers of The Treasure Coast, a senior home care company, is seeking a dynamic Scheduling Manager for its Stuart location. This role is responsible for organizing the delivery and administration of personal care services. The Scheduling Manager will create an environment and culture that provides strong vision, direction, and support to teams, impacting growth and ensuring success. Employees enjoy a positive workplace culture and camaraderie, recognizing the difference they make for clients and their families. At Senior Helpers, employees are considered the greatest asset.

Requirements

High School Diploma or equivalent (GED) is required.
Minimum of one year in a staffing/scheduling/logistics position preferred.
Knowledge of general home care/healthcare staffing preferred.
Excellent organization and communication skills.
Quick-thinking and astute decision-making skills.
Team player, excellent verbal and communication skills, adaptable in different situations, possesses excellent client interaction skills, able to multi-task and work independently.
Must have experience using telephones with multiple lines, multi-task on several calls and maintain professionalism and patience within a fast-paced environment.
Excellent problem-solving and creative-solution abilities.

Nice To Haves

Associate’s degree preferred.
Previous experience in customer service preferred.

Responsibilities

Manages workload based on goals, initiative, and prioritization.
Selects, schedules, and coordinates caregivers based on assessment and care plan information for new and existing clients.
Maintains appropriate gross profit margin for each case.
Maintains all scheduling of caregivers and responds to situations where scheduling conflicts, emergencies, and/or “call-outs” arise.
Ensures the company schedule is complete three days before all scheduled shifts.
Communicates timely and positively any caregiver changes and updates to the schedules ahead of the scheduled time, with the client/family.
Tracks and records all scheduling changes in company software (WELLSKY).
Accepts on-call duty averaging two weeks per month and as directed by supervisor.
Communicates and provides input to internal staff on hiring needs on a regular basis.
Assists in keeping caregiver files up to date, including tracking expirations of any licensing, insurance, etc. in computer software.
Collects new documents as directed and notifies supervisor when new documents cannot be obtained.
Audits time records on a regular basis to ensure hours match scheduled hours.
Demonstrates an ability to identify and solve problems; uses initiative and good judgment to reach quality decisions.
Coordinates shift back-fill activities in the event of caregiver tardiness or absences.
Acts as point of contact with client family regarding schedules.
Maintains an excellent rapport with clients and caregivers and effectively promotes positive interpersonal relationships.
Works in conjunction with supervisor in resolving complaints, incidents, and injuries.