Scheduling & Intake Coordinator
About The Position
Healthcare operations designed around people, systems, and impact. At Health Link Home Health & Hospice, we believe great patient care starts with strong operations. For over 20 years, we’ve served the Bay Area with a focus on quality, responsiveness, and coordinated care. Our scheduling and intake teams are a critical part of that mission — they are the engine that keeps patient care moving. We are seeking a Scheduling & Intake Coordinator to support our South Bay operations. This role is ideal for someone who is organized, proactive, calm under pressure, and motivated by meaningful, patient-centered work. What Makes This Role Different • Direct impact on patient care and clinician success • Fast-paced, collaborative healthcare environment • Structured systems with real-time leadership support • Strong partnership with clinical, intake, and operations teams • An established, stable agency with long-term growth • A culture that values accountability, teamwork, and continuous improvement
Requirements
- At least one year of scheduling or intake experience in home health, hospice, or healthcare operations (preferred)
- Strong organizational and time-management skills
- Ability to manage high call volume and competing priorities
- Comfort working in fast-moving, real-time operations
- Solid computer skills and ability to learn healthcare systems quickly
- Clear, professional communication skills
- Detail-oriented, reliable, and solution-focused mindset
Nice To Haves
- Bachelor’s degree or equivalent healthcare operations experience preferred
- Minimum one year in healthcare scheduling, intake, or coordination role preferred
- Knowledge of medical terminology and healthcare compliance is a plus
- Strong customer-service orientation toward patients and clinicians
Responsibilities
- Coordinate and manage daily clinician schedules based on patient needs, clinical priorities, and staff availability
- Support intake processes including referral coordination, data entry, and case placement
- Partner closely with clinical leadership, business development, and operations teams
- Respond quickly and effectively to urgent scheduling changes, call-outs, and patient needs
- Communicate clearly with clinicians, patients, referral sources, and leadership
- Assist with timely initiation of care and visit coverage
- Proactively identify and resolve scheduling or intake barriers
- Support field staff to ensure patient care is never delayed
Benefits
- $25–$32/hour (depending on experience)
- Medical, dental, vision, and life insurance
- 401(k) with employer matching
- Paid Time Off
- Opportunities for growth within a multi-branch organization
- Supportive leadership and team-based environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
