Intake Coordinator

Fairview Health Services • Minneapolis, MN

10h

About The Position

Job Summary:
The Intake Coordinator is responsible for processing and documenting calls of inquiry, intakes, admissions, and transfers for Fairview Behavioral programs.
Job Expectations:
Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations.
· Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs.
· Uses excellent telephone etiquette and active listening skills.
· Documents calls
· Assesses and prioritizes calls.
Completes client intake process.
· Assesses and triages client admissions using identified admission criteria.
· Assures insurance reimbursement and authorization
· Documents complete and accurate demographic and clinical information.
· Secures information pertinent to the patient visit.
· Obtains internal and external records when possible.
· Provides client or referral sources with information regarding the programs.
· Refers to other programs or community agencies when Fairview services are not appropriate.
· Secures payment for treatment.
Recognizes problems and takes appropriate measures to resolve.
· Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies.
· Identifies patients who ‘no-show’ to meet risk management criteria.
Collaborates with internal and external resources to ensure efficient patient flow.
· Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement.
· Acts as a liaison between payers, business office staff, patient care providers and site supervisor.
· Partners with appropriate community liaisons.
Monitors patient care provider’s schedules to insure optimum productivity.
· Coordinates the decision-making process regarding intakes and waiting lists.
· Schedules new visits.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
· Partners with patient care giver in care/decision making.
· Communicates in a respective manner.
· Ensures a safe, secure environment.
· Individualizes plan of care to meet patient needs.
· Modifies clinical interventions based on population served.
· Provides patient education based on as assessment of learning needs of patient/care giver.
Organization Expectations, as applicable:
· Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
o Partners with patient care giver in care/decision making.
o Communicates in a respective manner.
o Ensures a safe, secure environment.
o Individualizes plan of care to meet patient needs.
o Modifies clinical interventions based on population served.
o Provides patient education based on as assessment of learning needs of patient/care giver.
· Fulfills all organizational requirements.
o Completes all required learning relevant to the role.
o Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards.
· Fosters a culture of improvement, efficiency, and innovative thinking.
· Performs other duties as assigned.
Minimum Qualifications to Fulfill Job Responsibilities:
Required
Education
· Bachelor’s Degree in or 6 years directly related experience in Human Services related field.
Experience
· 2 years clinical experience in Behavioral Field
Preferred
Education
· Master’s Degree in Behavioral related field
Experience
· 3-5 years clinical experience in Behavioral Field
License/Certification/Registration
· Crisis intervention training.

Requirements

• Bachelor’s Degree in or 6 years directly related experience in Human Services related field.
• 2 years clinical experience in Behavioral Field
• Crisis intervention training.

Nice To Haves

• Master’s Degree in Behavioral related field
• 3-5 years clinical experience in Behavioral Field

Responsibilities

• Processes and documenting calls of inquiry, intakes, admissions, and transfers
• Answers inquiry calls in a respectful manner and assesses for special needs and/or accommodations
• Coordinates and facilitates all inquiry calls regarding the Fairview Behavioral programs
• Uses excellent telephone etiquette and active listening skills
• Documents calls
• Assesses and prioritizes calls
• Completes client intake process
• Assesses and triages client admissions using identified admission criteria
• Assures insurance reimbursement and authorization
• Documents complete and accurate demographic and clinical information
• Secures information pertinent to the patient visit
• Obtains internal and external records when possible
• Provides client or referral sources with information regarding the programs
• Refers to other programs or community agencies when Fairview services are not appropriate
• Secures payment for treatment
• Recognizes problems and takes appropriate measures to resolve
• Consults with appropriate resources regarding unique referrals or insurance/authorization discrepancies
• Identifies patients who ‘no-show’ to meet risk management criteria
• Collaborates with internal and external resources to ensure efficient patient flow
• Works in partnership with business office and payers to resolve payer problems and facilitate reimbursement
• Acts as a liaison between payers, business office staff, patient care providers and site supervisor
• Partners with appropriate community liaisons
• Monitors patient care provider’s schedules to insure optimum productivity
• Coordinates the decision-making process regarding intakes and waiting lists
• Schedules new visits
• Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served
• Partners with patient care giver in care/decision making
• Communicates in a respective manner
• Ensures a safe, secure environment
• Individualizes plan of care to meet patient needs
• Modifies clinical interventions based on population served
• Provides patient education based on as assessment of learning needs of patient/care giver
• Completes all required learning relevant to the role
• Complies with and maintains knowledge of all relevant laws, regulation, policies, procedures, and standards
• Fosters a culture of improvement, efficiency, and innovative thinking
• Performs other duties as assigned

Benefits

• medical
• dental
• vision plans
• life insurance
• short-term and long-term disability insurance
• PTO and Sick and Safe Time
• tuition reimbursement
• retirement
• early access to earned wages

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level