Intake Coordinator

CARDEA HEALTH•Oakland, CA

3d•$25 - $35•Hybrid

About The Position

The Intake Care Coordinator assists the RN Intake Coordinator and clinical staff across programs in collecting and synthesizing the necessary documents and information required for program admission and service authorization. The Intake Care Coordinator also assists with benefit connection, care coordination at Cardea Health sites and data entry and collection.

Requirements

Proficiency in Microsoft suite products including word, excel, one drive, power point, and outlook.
Excellent customer service and interpersonal skills
Candidates must be detail-oriented and highly organized
Self-directed and able to work with minimal supervision

Responsibilities

Conduct preliminary screening of program referrals, identify gaps and missing documentation, and work with referring partners to gather needed information.
Communicate completed referrals to Intake Coordinator RN for review
Complete referrals to adjacent community support for qualifying clients, including Enhanced Care Management and Housing and Community Supports
Refer unbenefited clients to Medi-Cal enrollment specialist team
Assist the Intake Coordinator RN with Requests for Information for service authorization
Collect and synthesize data on referrals, admissions, and referral sources for monthly, quarterly, and annual reports
Assist the Intake Coordinator RN in the management of phone and email communication with referring partners
Assist the Intake Coordinator RN with maintenance of referral waitlist – communicate with referring partners to update, triage, and edit waitlist
Tracking hospitalization documentation from area hospitals