Intake Coordinator
About The Position
Always Compassionate Health provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life. By bringing together several of the top home health agencies in the state, we have become one of New York’s leading providers with strategically placed offices that serve thousands of clients every day. The Intake Coordinator is based full-time in our Melville, NYoffice and works directly with prospective (private pay) clients and caregivers, as well as othr community partners to provide education and guidance on home care services provided by Always Compassionate Health. Intake Coordinators work closely with referral sources, account managers, clinical team, and provider relations to ensure all tasks are efficiently completed associated with the enrollment process. The Intake Coordinator is responsible for matching new clients with highly qualified caregivers, to ensure services are stablized and there is continuity of care.
Requirements
- Experience with intake/admissions in a home care setting strongly desired
- Working knowledge of health insurance benefits and entitlements
- Experience with staffing/scheduling services and/or appointments
- Ability to work in a fast-paced environment
- Excellent organizational and time management skills
- Strong communication and interpersonal skills
- Attention to detail with problem solving skills
- Strong customer service background
- Bachelor's (Required)
- Sales: 2 years (Required)
- Home & community care: 2 years (Required)
- Customer relationship management: 2 years (Required)
- Ability to Commute: Melville, NY 11747 (Required)
Responsibilities
- Build and maintain relationships with referral sources
- Coordinate start of care; ensure staffing is secured.
- Refers to scheduling department need for ongoing coverage needs
- Reports back to referral source status of start of care
- Documents and reports to Supervisor when there is a change in client status, change in service requirement, change in employee assigned to case and any unsatisfactory performance
Benefits
- 401(k)
- Health Insurance
- Dental/Vision
- Aflac
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
