Weekend LVN Triage, Intake & Scheduling Coordinator
About The Position
The LVN Triage, Intake & Scheduling Coordinator is a licensed vocational nurse responsible for managing the full lifecycle of patient intake, referral processing, and clinical scheduling while providing triage support and occasional field-based patient care. This role operates within the scope of LVN practice and combines administrative, coordination, and clinical responsibilities to support the efficient operation of the Home Health Agency. Key functions include direct communication with patients, families, referral sources, and staff; accurate data entry; insurance verification and authorization management; and completion of Home Care Home Base (HCHB) workflow tasks. Additionally, this position provides supplemental clinical support through telephone triage, symptom assessment, care recommendations, and in-person patient visits as needed.
Requirements
- Healthcare experience required; prior home health or hospice intake/referrals experience strongly preferred.
- Valid California LVN license required.
- Minimum of 2 years of LVN experience.
- Demonstrates adherence to professional standards of practice.
- Strong communication, negotiation, customer service, and public relations skills.
- Ability to work independently with autonomy, assertiveness, flexibility, and effective teamwork.
- Proficiency in organizing multiple priorities and working in a fast-paced environment.
Nice To Haves
- Familiarity with Home Care Home Base (HCHB) preferred but not required.
Responsibilities
- Intake & Referral Management Directs all daily patient referral and intake operations, ensuring accurate and timely processing.
- Provides leadership and oversight for the establishment, implementation, and monitoring of intake policies and procedures.
- Ensures compliance with all state, federal, CMS, and Joint Commission requirements related to intake and referrals.
- Implements and evaluates improved work methods to ensure timely and compliant patient admissions.
- Establishes and maintains strong working relationships with current and potential referral sources.
- Ensures seamless transition from referral to admission, including patient education, preparation for home care, initiation of plan of care, and coordination with interdisciplinary team members.
- Oversees insurance verification and authorization processes to ensure maximum reimbursement.
- Collects, analyzes, and reports referral statistics and trends.
- Maintains current demographic and availability information for all staff and contracted personnel, including skill sets and productivity levels.
- Completes all scheduling-related workflow tasks, including: New referral scheduling Caseload assignments and reassignment Schedule change requests Recertification scheduling Missed visit documentation Visit time exceptions and change requests
- Provides insight and recommendations regarding staffing needs based on workload, capacity, and trends.
- Assists in coordinating care with multiple service providers to support continuity and efficient use of resources.
- Conducts telephone assessments using established clinical protocols, gathering relevant medical history and symptom details.
- Determines the urgency of patient symptoms and provides appropriate guidance (home-care instructions, urgent care, ER escalation, or provider notification).
- Accurately documents all triage interactions in the EMR.
- Provides in-field patient care on an as‑needed basis, within LVN scope of practice.
- Builds and monitors community and customer perceptions of the agency as a high-quality provider.
- Maintains a comprehensive working knowledge of agency contracts to ensure admissions align with payer requirements.
- Maintains awareness of community resources and assists referral sources when services fall outside the scope of the agency.
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What This Job Offers
Education Level
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