Scheduling Customer Service Representative

National Jewish Health•Denver, CO

18d•Onsite

About The Position

National Jewish Health is seeking a compassionate and customer-focused Scheduling Customer Service Representative to help connect patients with the specialized care they need. As the first point of contact for many patients, this role plays a critical part in creating an exceptional patient experience by coordinating appointments, providing guidance and ensuring a seamless scheduling process. This is an excellent opportunity for candidates who enjoy helping others, thrive in a fast-paced environment and are interested in building a career in healthcare. National Jewish Health is the nation's leading respiratory hospital, recognized for excellence in patient care, research and education. Scheduling Customer Service Representatives play an important role in ensuring patients can access world-class care, supporting a mission-driven organization dedicated to improving lives through innovation, compassion and service excellence. Position Summary The Scheduling Customer Service Representative is responsible for answering incoming calls and making outbound calls to schedule appointments for physician and ancillary services. Maintains communication with both patients and clinical staff to ensure a successful patient experience.

Requirements

High School Diploma or equivalent required.
One year customer service experience required.

Nice To Haves

One year patient scheduling or health care call center experience preferred.
Candidates who are bilingual speaking Spanish are highly desired.

Responsibilities

Schedules appointments for physicians and ancillary services while ensuring accuracy and continuity of care
Serves as a primary resource for patients, providing updates and guidance throughout the scheduling process
Collects and maintains patient demographic, insurance and clinical information
Collaborates with clinical teams and support departments to coordinate a seamless patient experience
Delivers exceptional customer service through every patient interaction
Schedules new patient appointments for both physicians and ancillary departments appropriately and accurately.
Collects and updates all necessary patient demographic, insurance, and clinical information.
Accurately updates computer systems with patient demographic, insurance, and appointment information.
Ensures appropriate clinic has accurate patient information as to the nature, severity and duration of concern.
Communicates with patients to keep them apprised of the status of their appointments.
Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments.
Communicates with Admissions, Financial Counseling and Utilization Management when necessary to ensure a successful patient visit.
Communicates with clinicians to ensure that patient appointments are accurately scheduled.
Maintains knowledge of NJH clinical operations, insurance procedures, and clinical terminology.
Maintains appropriate level of expertise with the Registration systems, Scheduling system, Passport and Electronic Medical Record system.

Benefits

Comprehensive Medical Coverage: Multiple Cigna health plans for Colorado, regional office and remote employees.
Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) available to pair with some plans.
Generous PTO accruals to use for vacation and sick days, and six paid holidays, all compliant with Colorado state sick leave regulations.
Dental & Vision Plans: Coverage effective the first of the month after hire.
Retirement Savings: 403(b) plan with employer contributions after two years.
Wellness Incentives: Earn up to $200 annually for preventive health activities.
Tuition Reimbursement: Up to $5,250 annually for full-time and part-time employees.
Child Care Assistance: Childcare Flex Spending Account (FSA) with annual employer contribution.
Loan Forgiveness: Public Service Loan Forgiveness (PSLF) eligible employer.
Disability & Life Insurance: Employer-paid plans and optional buy-up choices.
Voluntary Benefits: Full suite of coverage options such as Accident, Hospital Indemnity and Legal Plan
Exclusive Discounts: Savings on local services, insurance, and RTD bus passes.