Customer Service & Scheduling Coordinator
About The Position
As a Customer Service & Scheduling Coordinator at Orkin's Lombard Contact Center, you will play a critical role in supporting customers and field technicians. Your responsibilities will include coordinating schedules, managing service appointments, solving customer concerns, and ensuring technicians have efficient routes to deliver exceptional service. This role is ideal for individuals who enjoy multitasking, communicating with people, and finding solutions in a fast-paced environment. Your ability to stay organized and think critically will directly impact customer satisfaction and business success. Orkin offers a rewarding long-term career with growth potential and benefits, backed by over 120 years of industry leadership and a strong brand reputation. The company values safety, professionalism, empathy, integrity, and innovation. Orkin provides award-winning training, meaning no industry experience is required to start building your career in this recession-resistant industry.
Requirements
- Enjoy helping people and creating positive customer experiences.
- Have experience in customer service, retail, hospitality, healthcare administration, dispatching, banking, scheduling, or office support.
- Can manage multiple priorities in a fast-paced environment.
- Are comfortable using computers and learning new systems.
- Have strong communication and problem-solving skills.
- Take pride in staying organized and paying attention to details.
- Enjoy working as part of a team to achieve goals.
Responsibilities
- Coordinate and schedule customer appointments across multiple service routes.
- Answer incoming customer calls and assist with service requests.
- Work closely with field technicians to optimize schedules and improve efficiency.
- Resolve customer concerns and identify appropriate solutions.
- Maintain accurate customer records and service information.
- Monitor daily schedules and proactively adjust appointments as needed.
- Support operational goals by helping ensure technicians maximize service capacity.
- Participate in quality assurance and continuous improvement initiatives.
Benefits
- Competitive compensation
- 401(k) retirement savings plan
- Opportunities to volunteer
- Medical, Dental, Vision & Life Insurance
- 401(k) with company match
- Paid vacation, sick leave, and holidays
- Employee Stock Purchase Plan
- Career Growth Opportunities
- Industry-Leading Training
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
