Scheduling Coordinator (Echo), Full-Time, Days

Prisma Health•Greenville, SC

2d•Onsite

About The Position

Provides support and leadership for schedulers, overseeing essential scheduling preparation for the department. Maintains a high level of communication throughout the department with all staff to coordinate complex procedures. Works closely with department managers to adjust the schedule and/or guidelines under their direction to optimize the schedule, improve the patient experience, and minimize scheduling errors.

Requirements

High School Diploma or GED equivalent.
Post High School Education up to 18 months.
Two (2) years scheduling experience.
Customer service skills.
Computer skills with a proficiency with databases, data entry.
Knowledge of office equipment (fax/copier).

Responsibilities

Creates instructional guides for scheduling for current and new schedulers.
Updates scheduling forms and creates resources and tools as needed to optimize scheduling performance.
Revises processes as necessary to accommodate the frequently changing schedule and department guidelines for scheduling.
Communicates with internal team members and leaders regarding scheduling problems and proposes solutions.
Collaborates with scheduler(s) to coordinate availability with scheduling needs.
Provides feedback for administration regarding changes to resources and availability to increase patient access to care.
Coordinates available resources to provide access to care to meet department demands.
Assists other schedulers in revising room assignments based on department guidelines to optimize available resources.
Serves as a point person for coordinating complex procedures requiring multiple resources within the department.
Provides guidance for coordinating available resources for procedure scheduling.
Adjusts hours to provide coverage during a shortage of staff or employee’s absence.
Arranges coverage by reaching out to PRN or part-time schedulers to adjust hours and/or days as needed during PTO or absence.
Adjusts workflow as needed to ensure department performance.
Promotes efficiency among all schedulers.
Provides training to new schedulers for procedure scheduling and department workflow.
Offers a deep understanding of posting cases and provides guidance to other schedulers in this process for cases that involve specials and/or physician.
Contacts reps as needed for procedures.
Expedites scheduling needs as required.
Places “holds” and blocks as needed for availability.
Coordinates meetings and training with procedure schedule.
Performs other duties as assigned.