Patient Scheduling Coordinator - Echo/Vascular Lab

University of Wisconsin Hospitals and Clinics Authority•Madison, WI

3d•Onsite

About The Position

This position is a full-time, 100% FTE, day shift role, Monday through Friday between the hours of 9:00 AM - 5:30 PM. It requires a rotating Saturday shift between the hours of 8:00 AM - 4:30 PM, with hours potentially varying based on the operational needs of the department. The Patient Scheduling Coordinator will be the gateway to remarkable healthcare by providing excellent phone-based customer service. This role offers a wide range of growth opportunities for staff members dedicated to serving patients. The coordinator will facilitate and coordinate patient care through effective and timely scheduling, schedule complex appointments requiring the coordination of multiple resources for surgical and non-surgical procedures, and evaluate scheduling policies and procedures. They will also handle incoming phone calls from patients and their families for appointment scheduling needs and act as a liaison with leadership to determine scheduling resource needs.

Requirements

High school diploma or equivalent.
1 year of previous experience working in an office or customer service environment

Nice To Haves

Associate's Degree or Bachelor's Degree in Business Administration, Healthcare, or other related field
1 year or more electronic medical scheduling

Responsibilities

Facilitate and coordinate the care of our patients through effective and timely scheduling.
Schedule complex appointments which require the coordination of multiple resources to complete scheduling for surgical and non-surgical procedures.
Evaluation of scheduling policies and procedures.
Take incoming phone calls from patients and their families to assist them with their appointment scheduling needs.
Act as a liaison with leadership to determine scheduling resource needs.