Scheduling Coordinator

Logan A/C & Heat Services • Dayton, OH

5d • Onsite

About The Position

As an Scheduling Coordinator, you will oversee the daily coordination of residential HVAC installations from the time a job is sold until it is completed. You'll work closely with customers, installers, field leadership, sales, logistics, and support departments to ensure installations are scheduled efficiently, completed accurately, and provide an exceptional customer experience.

Requirements

• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Communicate confidently with customers and internal teams.
• Remain composed under pressure.
• Take pride in solving problems.
• Strong computer skills, including Microsoft Outlook, Excel, and Word.
• Excellent organizational, time management, and communication skills.
• Ability to adapt to changing priorities while maintaining accuracy and professionalism.

Nice To Haves

• 1–3 years of customer service, scheduling, operations, or administrative experience.
• Experience in HVAC, home services, construction, or scheduling is a plus but not required.

Responsibilities

• Coordinate daily installation schedules to maximize efficiency, profitability, and customer satisfaction.
• Serve as the primary point of contact for customers before, during, and after installation, resolving concerns professionally and promptly.
• Communicate and collaborate with installers, field supervisors, sales, logistics, and customer experience teams to keep projects on track.
• Maintain accurate customer records and process installation paperwork, payments, permits, and required documentation.
• Coordinate gas line installations from scheduling through completion.
• Monitor outstanding permits and customer balances while partnering with Accounts Receivable as needed.
• Assist with installer scheduling, Saturday availability, approved time-off requests, and weekly payroll verification.
• Provide administrative and technical support related to ServiceTitan, Wells Fargo, Synchrony, and internal processes.
• Identify opportunities to improve scheduling efficiency and support operational projects as assigned.
• Team members share after-hours scheduling responsibilities through a rotating schedule, with each coordinator serving one week approximately every two months.

Benefits

• Comprehensive benefits including medical, dental, and vision insurance; short- and long-term disability; voluntary life insurance; and 100% company-paid group term life and AD&D coverage.
• PTO, increasing with tenure, plus 24 hours of sick time.
• Traditional 401(k) with a 4% company match and Roth contribution option.
• Opportunities tied to individual and company performance.
• Paid Training – Learn our systems, scheduling processes, and operational procedures with hands-on support from day one.
• Build a long-term career with one of the nation's leading residential HVAC companies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed