Scheduling Coordinator

Right at Home Waterloo•Waterloo, IA

28d

About The Position

Are you looking for a challenging role that allows development opportunities while improving the quality of life for those you serve? Do you value having personal connections with those you work with? If so, Right at Home has the opportunity for you! We are a locally owned and operated home health company that has an exceptional culture, and we are looking for great talent who can work in a fast paced environment; who have exceptional skills in communication, organization and making decisions; and who is a people person! The Scheduling Coordinator is responsible for maintaining the client and caregiver relationship and ultimately helps provide a “best in home care” experience for clients and care staff. Pays the integral role in interfacing with caregiver staff in ensuring the proper caregiver and client match. Ensures that all referrals are received in an accurate, detailed manner and are properly handled. Performs various supervisory activities for scheduling appropriate caregivers to clients; shift confirmation; and monitoring of telephony system and other payroll responsibilities as needed. Performs other office coordination duties. Maintains a positive demeanor at all times and is able to effectively multitask in a high-functioning office environment. The ideal candidate has prior experience working in health care or medical office setting. Ability to problem-solve, stay calm and professional under pressure, multi-task and stay focused.

Requirements

Associate's or Bachelor's degree with business experience, preferably in scheduling and managing people.
Able to work independently, demonstrating sound judgment.
Be available for on-call duty outside of normal office hours rotating weekends every five weeks.
Be a team player and coordinate tasks with other office staff.
Be available to work 9:00am-5:00pm Monday-Friday.

Nice To Haves

Prior experience working in health care or medical office setting.
Ability to problem-solve, stay calm and professional under pressure, multi-task and stay focused.

Responsibilities

Maintaining the client and caregiver relationship
Interfacing with caregiver staff in ensuring the proper caregiver and client match
Ensuring that all referrals are received in an accurate, detailed manner and are properly handled
Scheduling appropriate caregivers to clients
Shift confirmation
Monitoring of telephony system and other payroll responsibilities as needed
Performing other office coordination duties