Scheduling Coordinator: Service - Audi San Juan

CONTINENTAL IMPORTS INC•San Juan, TX

33d•Onsite

About The Position

The Continental Automotive Group and Audi San Juan is seeking a Scheduling Coordinator to join their team. This is an exceptional place to be, locally-owned and family-operated, with a focus on employee satisfaction, a flexible and supportive work environment, and an extensive benefits package. This position is based at the Audi San Juan location, an award-winning "Best Places to Work" employer. The role emphasizes a "Transformational Not Transactional Culture" and requires a genuine desire to deliver world-class customer experiences.

Requirements

Polished, professional, and positive phone and email communication skills.
Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.).
Moderate understanding of web browser functions.
Must be able to type at 45+ WPM (no looking at your hands as you type!).
Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly.
Fully written and spoken bilingual required.
Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.

Nice To Haves

Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus.

Responsibilities

Deliver world-class experience for customers, service advisors, and management.
Work autonomously (4 T’s: Task, Time, Technique, and Team).
Handle and respond promptly to incoming calls, emails, texts, and online chats.
Communicate with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations.
Complete required outbound outreach daily (missed appointments, recalls, customer lists).
Handle calls for Audi San Juan, Austin Infiniti and North Austin Nissan.
Achieve and maintain Audi certification.
Participate in developmental growth (trainings, peer shadowing, book club).

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
Voluntary Vision plan
Pet Insurance
Legal Shield
$200 Donation to Charity of Your Choice with Approval