Scheduling Coordinator - Cardio Clinic - Full-Time

Mercy Cedar Rapids • Baltimore, MD

1d • Onsite

About The Position

This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse. The Scheduling Coordinator for the Cardio Clinic is a Full-Time position with a Day Shift and scheduled weekly hours of 40. The role involves greeting and directing patients and visitors, obtaining necessary documentation, coordinating patient appointments for cardiovascular care and services, transcribing orders, resolving scheduling conflicts, and handling routine billing questions. The coordinator also manages medical record requests, acts as a resource for EMR integrated software, documents telephone encounters, maintains provider and diagnostic schedules, and provides patient education for scheduled tests and procedures. Additionally, the role involves running scheduling recall reports, sending necessary documentation to other providers, updating patient insurance information, completing patient estimates, cross-covering front office and phone scheduling positions, and implementing changes to patient scheduling. The coordinator reviews and updates provider and diagnostic testing schedules daily, responds to scheduling-related problems, and refers conflicts to the Supervisor or Manager.

Requirements

• Two years of health care and/or secretarial experience preferred
• Strong computer skills required
• American Heart Association Basic Life Support (BLS) required as specified per department guidelines listed above

Nice To Haves

• High School Diploma or equivalent preferred
• Medical Assisting Diploma, Associate of Applied Science Degree preferred
• Medical Terminology strongly preferred

Responsibilities

• Receives and handles telephone communications accurately and timely
• Coordinates scheduling patients
• Completes data entry from procedural records in an accurate and timely fashion
• Implements changes and assists with revisions on patient orders and requests
• Organizes and prioritizes daily work effectively
• Receives and directs visitors within the department as indicated
• Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
• Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
• Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries
• Greets and directs Plumb Hearth Center patients and visitors
• Obtains insurance cards, drivers licenses, and signatures for office records that support the patient encounter
• Coordinates scheduling patients for cardiovascular care and services at the Plumb Heart Center and outreach clinic locations
• Transcribes orders for cardiovascular testing from outside referring providers
• Resolves scheduling conflicts as identified
• Demonstrates a general understanding of the different insurance carriers (including Title 19, Medicare, and VA) and their eligibility requirements
• Handles routine billing questions as they arise and forwards more complex questions to the Mercy Billing Office as appropriate
• Responds to medical record requests in a timely manner
• Functions as a resource to patients and visitors for the use of EMR integrated software platforms that promote and support the care and service of patients
• Documents telephone encounters in the electronic medical record to communicate information to physicians and staff
• Maintains providers and diagnostic schedules utilizing scheduling software
• Schedules all Plumb Heart Center scheduling requests including follow-ups, infusions, scans, labs and/or imaging
• Coordinates patient appointments with all internal and external orders
• Provide patient education as needed for scheduled tests and procedures, inclusive of dietary restrictions
• Completes all Cardiology Front Desk/Scheduling staff messages sent to the Front Desk/Scheduling pool
• Runs scheduling recall reports, sends communication to patient and schedules recalls accordingly
• Sends via fax or email, all necessary documentation to other providers or clinics
• Updates patient insurance information, and completes patients estimates as needed
• Cross covers front office and phone scheduling positions as deemed necessary
• Implements changes and assists with revisions to patient scheduling and requests
• Reviews and updates providers and diagnostic testing schedules daily
• Responds to real/potential problems based on urgency related to provider/testing schedules
• Refers conflicts and procedural questions to the Supervisor or Manager

Benefits

• Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
• Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED