Scheduling Coordinator

ABC Professionals•Lawrence, MA

3d•Onsite

About The Position

In this key role, the Scheduling Coordinator will coordinate services between clients' needs and staff availability to ensure continuity of care. They will work with the team to provide the best care and services possible to clients and respond to client and staff issues promptly to ensure issue resolution and customer satisfaction. ABC Home Healthcare is seeking a team player to join their smoke-free office, requiring strong communication, organizational, and customer service skills, a good memory, and excellent follow-through skills. The coordinator must be an effective listener and be able to communicate effectively and with compassion.

Requirements

Proven Customer Service skills and ability to develop strong relationships.
Strong attention to detail and organizational skills.
The ability to multi-task in a fast-paced environment.
The ability to exercise good judgment and decision making.
Self-starter with the ability to work independently.
Strong written and verbal communication skills and interpersonal skills.
Strong computer skills.
Ability to juggle multiple priorities in a fast-moving small business.
Effective listener and able to communicate effectively and with compassion.

Nice To Haves

Office experience.
Home Care, Medical, scheduling or related experience.
Bachelor's degree or equivalent.
Able to speak Spanish.

Responsibilities

Coordinate services between clients' needs and staff availability to ensure continuity of care.
Work with the team to provide the best care and services possible to clients.
Respond to client and staff issues promptly to ensure issue resolution and customer satisfaction.
Receive telephone calls regarding scheduling issues and requests for new services.
Triage calls and escalate issues as needed.
Track all schedule changes, notify all relevant parties, and update the computer system.