Scheduling Coordinator - Grand Rapids Family Orthodontics

Corus Orthodontics•Grand Rapids, MI

6d•Onsite

About The Position

Grand Rapids Family Orthodontics is seeking an enthusiastic Scheduling Coordinator to join their thriving practice. The role focuses on creating exceptional patient experiences and helping people achieve their dream smiles. As part of Corus Orthodontists, a growing network of over 50 practices across North America, the practice offers a supportive environment with a community focus, a commitment to excellence with annual learning assistance, competitive compensation and perks, and a focus on work-life balance with a 36-hour workweek.

Requirements

High school diploma or equivalent
At least two years related experience required OR Minimum two years of experience in dentistry, preferably orthodontics.

Responsibilities

Manage the Schedule with Precision: Greet and check in patients, fill open appointment slots, handle scheduling challenges with professionalism, and ensure a productive daily flow.
Deliver Outstanding Patient Service: Welcome new patients, answer calls with care, and follow up on missed or emergency appointments.
Coordinate Daily Operations: Prepare morning meeting reports, facilitate staff huddles, and communicate with clinical and financial teams to ensure seamless patient care.
Support Administrative Tasks: Process payments, send records, manage mail, maintain organized files, and keep the reception area clean and inviting.
Maintain Scheduling Systems: Monitor appointment confirmations, update patient statuses, and manage recall and retention systems to keep patients engaged and on track.
Handle Special Communications: Respond to inquiries from referral dentists, second-opinion callers, and new patient inquiries with professionalism and warmth.
Keep the Office Stocked & Organized: Order supplies and ensure the front desk is fully equipped for daily operations.
Be a Team Player: Participate in staff meetings, take notes, assist with miscellaneous tasks, and foster a culture of trust, respect, and cooperation across the team.