Scheduling Coordinator - Pavlo Orthodontics

Corus Orthodontics • Peabody, MA

23h • Hybrid

About The Position

Pavlo Orthodontics is seeking an enthusiastic Scheduling Coordinator to join our thriving practice in both Peabody and Newburyport, MA. This role requires commuting between both practices. At Pavlo Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer a supportive environment with community focus, a commitment to excellence with ongoing opportunities for growth, and a competitive total rewards package.

Requirements

• 1-2+ years of experience in a dental or orthodontic office preferred.
• Working knowledge of Microsoft Office suite.
• Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community.
• Keen attention-to-detail and time management skills.

Nice To Haves

• Experience working in an orthodontic or general dental clinic is an asset.
• Proficiency with orthodontic management software systems is an asset.

Responsibilities

• Creating Exceptional First Impressions – Welcome new patients with warmth and enthusiasm, setting the tone for their orthodontic journey.
• Patient Appointment Scheduling – managing appointments for new and returning patients utilizing the appropriate scheduling templates.
• Patient Appointment Status – Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows.
• Practice Growth – Ensure that the schedule accounts for the appropriate amount of doctor time, filling openings as necessary and discussing any major changes with the clinical team.
• Professional Communication – Generate correspondence for referring dentists and maintain detailed patient records.
• Assist with the Verification of Insurance Benefits: Support the Insurance Coordinator by confirming patient eligibility and coverage for orthodontic services, obtain detailed benefit breakdowns (co-pays, deductibles, annual maximums), and clearly explain financial responsibilities to patients and families.
• Help to Process Claims Efficiently: Work closely with the primary Insurance Coordinator to prepare, submit, and track insurance claims for orthodontic procedures. Proactively follow up on outstanding claims, resolve denials or discrepancies, and ensure timely reimbursement in compliance with office policies.

Benefits

• Health, dental, and vision insurance
• Health spending account
• 401(k) with employer matching
• Employee assistance program
• Complimentary orthodontic treatment for you and your immediate family (taxable benefit)
• Uniform allowance
• $500 in annual learning assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed