Scheduling Coordinator: Service - First Texas Honda

CONTINENTAL AUTO GROUP•Austin, TX

54d•Hybrid

About The Position

The Continental Automotive Group is seeking a full-time Scheduling Coordinator for their First Texas Honda location in Austin, TX. This role is crucial in creating a world-class experience for customers and co-workers. The company emphasizes a positive, flexible, and supportive work environment with a strong focus on employee satisfaction and benefits. The position offers a hybrid work model after initial training, allowing for remote work for Texas residents. The company culture is described as 'Transformational Not Transactional'.

Requirements

Genuine desire to create a world-class experience for customers/co-workers.
Desire and ability to work autonomously (4 T’s: Task, Time, Technique, and Team).
Polished, professional, and positive phone and email communication skills.
Basic computer abilities (quickly learn different software, basic spreadsheet use, Google Docs, Google Sheets, etc.).
Moderate understanding of web browser functions.
Must be able to type at 45+ WPM (no looking at your hands as you type!).
Experience in an environment of moderate pressure, and capable of making conscientious decisions on the fly.
Must have held a valid driver's license for at least 1 year.
Must be at least 18 years of age to be considered.

Nice To Haves

English/Spanish bilingualism preferred - must be comfortable reading/speaking Spanish.
Prior relevant hands-on experience with CRM/DMS scheduling software, sales, service, or phone systems is always a bonus.

Responsibilities

Handle and respond promptly to incoming calls, emails, texts, and online chats.
Communicate with customers regarding appointment scheduling, appointment changes, missed appointments, and cancellations.
Handle customer concerns with patience and professionalism, de-escalate upset customers, provide proactive and creative solutions, and resolve issues efficiently.
Complete required outbound calls daily (missed appointments, recalls, customer lists).
Achieve and maintain Honda certification.
Engaged participation in developmental growth (i.e, trainings, peer shadowing, book club).

Benefits

Employer Paid Dental Insurance
Employer Paid Life Insurance
Employer Paid Medical Insurance
Employer Paid Health Savings Account Contribution
Employer Paid Wellness Clinic
Employer Paid Flu Vaccinations Every Fall
Employer Percentage Matching for 401k
Employer Paid Parental Leave
5 Paid Bereavement Leave Days/Year for immediate family members (after 60 days)
5 Paid Time Off Vacation Days/Year (60 days - 1 year)
14 Paid Time Off Vacation Days/Year (1 year - 3 years)
19 Paid Time Off Vacation Days/Year (3 - 7 years)
24 Paid Time Off Vacation Days/Year (7+ years)
Annual Christmas Bonus Based on Tenure
Annual Christmas Party
Annual Employee Appreciation Dinner
Employee Vehicle Purchase Program
Employee Discounts on Collision Repair, Parts, and Service
Bi-Weekly Pay Periods, Paid on Fridays
Holidays: Thanksgiving, Christmas & New Years
Employer Paid Lunches Every Saturday
Employer Paid Lunches/Dinners - Special Occasions (Blood Drives, Birthdays, Awards, etc.)
Access to In-House Insurance Agency
Access to In-House Marketing Agency
Voluntary Life Term and Whole Insurance
Voluntary AFLAC Supplemental Coverages
Voluntary Vision plan
Pet Insurance
Legal Shield
$200 Donation to Charity of Your Choice with Approval