Scheduling Coordinator - AM Shift

COMMUNITY DENTAL CARE•Maplewood, MN

3d•Onsite

About The Position

Join our team in Maplewood as a full-time Scheduling Coordinator on the AM Shift! This position serves a critical role in the clinic as they are often the first point of contact with the patient and enable the clinic to run smoothly. Community Dental Care is Minnesota's largest provider of comprehensive dental care for people of all ages on public programs. We operate five clinics across the state, including the Twin Cities, Rochester and Buffalo.

Requirements

High school diploma or equivalent
1-2 years of customer service experience, preferably within an office setting
Excellent written and verbal communication skills

Nice To Haves

Bilingual proficiency in Spanish, Karen, Somali or Oromo preferred

Responsibilities

Greet patients by phone or in-person, schedule their appointments in the computer and create a positive, welcoming experience
Manage the daily, weekly, and monthly schedule and adjust schedules as necessary to ensure a smooth clinic flow
Register new patients and maintain accurate patient records
Explain ER protocol/procedures to patients
Monitor status of lab results prior to day of treatment and follow-up as necessary
Provide guidance to patients and families on completion of interpreter forms
Record patient issues/conversations in communication log or chart
Copy and scan documents into patients’ charts; request chart/patient transfers