Scheduling Coordinator

Carlson OrthodonticsDuluth, MN
Onsite

About The Position

Carlson Orthodontics is a full-service, forward-thinking orthodontic practice dedicated to patient-centered care. We focus on creating a positive, personalized experience for every patient and their family, in addition to delivering exceptional orthodontic treatment. We have been recognized with multiple awards, including BusinessRate BEST of 2026, Duluth CommunityVotes Platinum award for Best Orthodontist in 2025 and 2024, and multiple accolades from the Duluth News Tribune’s Best of the Best awards for customer service, company culture, and dental services.

Requirements

  • Strong customer service background
  • Excellent people skills and enthusiasm
  • Shares the passion, vision and values of our practice
  • Positive, high energy, dependable, marketing and referral minded, articulate and focused individual
  • Enjoys working within a team and desires a positive, upbeat work environment
  • Exceptional customer service skills
  • Computer literacy
  • Independent work ethic
  • Ability to anticipate team and doctor needs
  • Respectful to fellow team members, patients, and the doctor
  • Genuinely nice and kind and has integrity
  • Intelligent, humorous, detail oriented, confident, calm, accurate, fast
  • Receives and uses constructive criticism to his or her advantage
  • Remains focused under pressure
  • Eager to learn, and learns quickly
  • Understanding of best practices in the industry as it relates to schedule coordination and patient intake
  • Excellent written and oral communication skills
  • Compassion and high level of service for our patients, parents, and staff
  • Integrity, always doing the right thing
  • Dependable, reliable to be at work when scheduled
  • Attention to detail
  • Able to organize work, engage in a variety of tasks simultaneously and consistently meet deadlines
  • Professional manner and appearance at all times
  • Computer skills: Microsoft office and Web Browser
  • Telephone skills: Proper telephone etiquette and information gathering skills
  • High-School Diploma Required
  • 1-3 Years Relative Experience

Nice To Haves

  • Experience answering phones and scheduling patient appointments in the medical or dental field
  • Prior management experience

Responsibilities

  • Acting as the main point of contact for communicating with patients regarding scheduling
  • Assisting patients and/or parents by phone, email, and in person
  • General administrative duties
  • Preparing the office for the day
  • Tidying the office throughout the day and at the end of the day
  • Preparing and mailing letters to patients who need appointments
  • Following up with patients who have missed appointments
  • Greeting patients as they come into the office
  • Processing payments
  • Patient contract review
  • Following up on late payments
  • Gathering insurance information
  • Schedule, authorize and send pertinent medical records/orders for appointments
  • Maintain a positive and friendly attitude and deliver excellent customer service to patients
  • Coordinate patient schedule and flow for the practice and maintain schedules with accuracy and attentiveness
  • Be receptive to training and coaching on best practices
  • Maintain an organized working space
  • Coordinate with other team members and doctors as needed for scheduling issues or questions
  • Other duties as required as they relate to the position

Benefits

  • Opportunity for excellent monthly and annual team bonuses
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Pet insurance
  • Life insurance
  • Long term disability
  • Short term disability
  • 401k
  • FSA
  • HSA
  • Bereavement pay
  • Holiday pay

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What This Job Offers

Job Type

Full-time

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

1-10 employees

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