Scheduling Coordinator - Casual

Extendicare•Kitchener, ON

3d•Onsite

About The Position

As a Casual Assignment Coordinator, you will act as the primary point of contact for clients and field staff, offering superior customer service skills as you match clients in need of care to appropriate field staff. This position will require availability from Monday to Friday with every other weekend. This would be 8 hour shifts between 6am-10pm. Minimum 16 hours biweekly with possibility of more.

Requirements

One year administrative or office experience is an asset
Scheduling experience is an asset
Healthcare background is strongly desired
Strong computer skills
Superior Customer service skills
Ability to effectively communicate both orally and written
Compassion and empathy when interacting with patients and their families

Responsibilities

Assign appropriate staff to patients based on a variety of factors including times suggested by patients, staff availability and relevant skill sets
Build a care schedule for patients
Enter and update employee and patient data within computerized system
Respond professionally and courteously to calls and electronic communication from funders, staff, patients, and families
Document and appropriately report all staff and patient interactions