Scheduling Coordinator

TUFFSHED•Morrisville, NC

10d•$20 - $22•Onsite

About The Position

We're recruiting for an enthusiastic and detail-oriented Scheduling Coordinator to provide support to the sales and Production teams at our Tuff Shed Factory Store. This role involves managing customer communication, scheduling installations, preparing documentation, and handling financial and database tasks. The ideal candidate will have strong organizational skills, computer proficiency, and the ability to manage multiple priorities in a fast-paced environment.

Requirements

Hands-on computer skills in Microsoft Office and Internet applications required
Ability to solve problems using sound logic and good business judgment
Ability to use arithmetic, mathematical, accounting and financial tools as they apply to Tuff Shed business
Experience working in a fast-paced environment, meeting tight deadlines on multiple projects
Ability to take on a role with a steep learning curve. You'll be expected to know the details about our products and discuss offers and options with our partners and customers
Ability to read, write and understand instructions given orally, in writing and/or in diagram form
Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
Must possess a current valid driver's license and a satisfactory Motor Vehicle Report

Nice To Haves

Successful prior experience working in logistics, coordination, project management, or in a similar capacity, preferred.
experience in utilizing Customer Relations Management (CRM) software – including JDEdwards, Salesforce or similar systems is highly preferred

Responsibilities

Contact customer upon receipt of order and initiate communication with customer to begin scheduling process; resolve customer complaints.
Manage warranty issues; schedule warranties efficiently.
Use knowledge of Tuff Shed’s product offerings and accessories to provide assistance to customers and make suggested enhancements to their order that correlate with their needs such as upgraded flooring, windows, etc.
Collaborate with customers to ensure understanding of completed forms
Coordinate appointments with customers
Work directly with customers, store management, and Certified Installers to schedule installations
Ensure scheduling is efficient and cost effective for both Tuff Shed and the Certified Installers
Maintain a working knowledge of sub-contractors skill sets and capacity to maximize daily schedule for build efficiency
Prepare store checks for vendor expenses; Weekly processing of payment.
Ensure all paperwork is signed and documented appropriately
Prepare Installer Dispatches for sub-contractors - verify orders, assign product serial number, create Installer purchase orders, assign Installer rates (and any additional adjustments)
Reconcile Home Depot purchase orders with Tuff Shed Sales orders to assure accuracy
Manage A/R for the store for both Retail and Home Depot channels
Monitor Home Depot purchase orders – reconcile, update and close to ensure accurate payment on HD Connect software
Database maintenance and management
Act as first contact on Home Depot queries from sales team members and Customers on status of customer orders