Scheduling Coordinator

Senior Helpers - Reno • Reno, NV

126d • Onsite

About The Position

Senior Helpers is seeking a Scheduling Coordinator to work in their Reno office. This role is at the forefront of the company's mission to provide compassionate care and improve the quality of life for clients, their families, and employees. Senior Helpers is recognized as a Great Place to Work, offering an inclusive environment where staff are treated with respect and feel pride in their work.

Requirements

• Minimum of one year in a staffing/recruiting position.
• Proficiency with email and MS Office required.
• Professional experience in customer service.
• Knowledge of general healthcare staffing requirements.
• Team player with excellent verbal and communication skills.
• Adaptable in different situations.
• Possess excellent client interaction skills.
• Able to multi-task and work independently.
• Experience using telephones with multiple lines, multi-tasking on several calls, and maintaining professionalism and patience in a fast-paced environment.
• Excellent problem-solving abilities.

Nice To Haves

• Experience with Wellsky software a plus.

Responsibilities

• Select, schedule, and coordinate caregivers based on assessment and care plan information for new and existing clients, maintaining appropriate gross profit margin for each case.
• Maintain all caregiver scheduling and respond to scheduling conflicts, emergencies, and call-outs, ensuring the schedule is complete for the next business day/weekend before leaving.
• Track and record instances of assignment refusals, call-outs, late arrivals, early departures, etc., in Clear Care and share this information regularly.
• Accept on-call duty averaging two weeks per month as directed.
• Communicate with the team to ensure adequate staffing levels for scheduling.
• Assist in keeping caregiver files up to date, tracking licensing and insurance expirations in Wellsky scheduling software, and collecting new documents when necessary.
• Audit hours worked regularly to ensure they match scheduled hours.
• Perform other duties as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed