Scheduling Coordinator

Associated Home Care•Leominster, MA

1d•$22 - $24•Hybrid

About The Position

Associated Home Care is a mission-driven organization dedicated to improving the lives of seniors. With over 20 years of experience, they are committed to client service excellence, caregiver engagement, technological innovation, and growth in new markets. They provide seniors and their families with a comprehensive, vetted, and coordinated in-home service network that is high-touch, tech-enabled, compassionate, and well-managed. The home healthcare industry is a dynamic and growing market as baby boomers age and the home becomes the epicenter for care. This role requires overall coordination of an assigned group of clients and caregivers, ensuring client schedules are complete, caregiver schedules are optimized, and services are delivered at the highest level. The position involves frequent communication with clients, their families, case managers, and AHC staff to ensure continuity and coordination of care. Responsibilities and qualifications must comply with Homecare policies, federal and state regulations, and HIPAA confidentiality guidelines.

Requirements

High school diploma or equivalent.
One or more years of scheduling experience preferred.
Strong Customer service-related experience.
Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills.
Is dependable, organized, flexible, cooperative in fulfilling role obligations, and self-directed with the ability to work collaboratively.
Strong technical skills: Microsoft Office, Teams.
Sound and reasonable decision-making judgment skills required.
Ability to multitask and work in a fast-moving environment.

Nice To Haves

One or more years of scheduling experience

Responsibilities

Directly coordinates schedules for an assigned group of clients and caregivers.
Problem solves concerns and questions regarding client and caregiver schedules.
Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfaction of services.
Monitors PD Service Change Log to ensure compliance and accuracy.
Identifies client authorization and schedules with caregivers of appropriate skill level.
Confirms all schedules, including any changes, with clients, ASAP case manager and/or designee.
Ensures nursing intros and orientations are scheduled appropriately.
Reports changes in status of clients (hospitalizations, suspensions, transfers, nursing home placements, vacations, etc.) to the appropriate party, including supervisor, case manager, emergency contact, or nurse assigned to the client.
Coaches caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, documents findings, and escalates appropriately.
Communicates with the nursing team and supervisor regarding client and/or caregiver needs.
Participates in recruitment or onboarding activities, including communicating staffing needs.
Provides rotating night and weekend on-call coverage as needed/assigned by supervisor.
Other duties as assigned.