Scheduling Coordinator
About The Position
Pay Ranges from $16.63-$24.15 an hour The Scheduling Coordinator is responsible for the daily scheduling of all in-patient and/or out-patient procedures. Verifies demographic and insurance information. Requires knowledge of medical procedures and terminology. Provides exceptional customer service. Educates patients of where they need to check in for procedures and how to come prepared. As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time
Requirements
- High School or GED (Required)
- Knowledge of medical procedures
- Basic computer and typing skills
- 2 years experience in a healthcare setting or 2 years scheduling experience
- 2 years secretarial or unit clerk experience
Responsibilities
- Screens and directs telephone calls, scheduling patients services for all Centers.
- Provides detailed information on all services and resources in multiple departments and services.
- Interviews and obtains necessary information to process patient registration.
- Updates each patient pre-registration, coordinates cancellation and re-scheduling, takes calls from various areas of health centers regarding patient's schedule or status.
- Monitors progress of daily schedules.
- Screens and directs calls within three rings and according to established quality customer service standards.
- Informs management of patient complaints or other service concerns.
- Maintains confidentiality in all communications.
- Identifies and coordinates needs and effectively communicates with other departments and individuals, including physicians, department managers, and office staff regarding needs.
- Identifies and implements problem solutions.
- Participates in department process improvement efforts.
- Participates in meetings, work related classes and orientation of coworkers.
- Performs other miscellaneous duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
