Scheduling Coordinator - Home Health - The Villages | Full Time + Benefits

VNA of Florida•The Villages, FL

About The Position

Visiting Nurse Association of Florida (VNA), a nonprofit, Medicare-certified home health provider, is seeking a Scheduling Coordinator to support its Ocala and The Villages market in Florida. The role coordinates home health care schedules by matching caregivers and nurses with patient needs, staff availability, and agency requirements. It also involves communicating schedule details and changes, monitoring coverage and productivity, and providing customer service to patients, families, and field staff. The schedule is Monday through Friday, with one week of after-hours on-call rotation.

Requirements

Strong organizational skills and exceptional attention to detail.
Excellent verbal and written communication skills.
Ability to manage multiple priorities in a fast-paced healthcare environment.
Strong computer skills and ability to learn electronic medical record systems.
Ability to work independently and collaborate effectively with clinical and administrative teams.
Professional, compassionate, and patient-focused approach to working with patients and families.
Commitment to maintaining patient confidentiality and HIPAA compliance.

Nice To Haves

At least one year of home health scheduling or coordination experience is preferred.
Medical office, healthcare administration, intake, or referral coordination experience.

Responsibilities

Schedule and assign caregivers and nurses based on patient needs, staff availability, and agency requirements.
Communicate schedule confirmations and changes promptly to staff and patients.
Monitor productivity, cancellations, and shift coverage to ensure efficiency.
Provide customer service to patients, families, and field staff.