Scheduling Coordinator - Beverly Hills Multispecialty Clinic - Full Time 8 Hour Days (Non-Exempt) (Union)
About The Position
The Scheduling Coordinator schedules patient appointments, follow-ups, and surgeries for the assigned clinic, coordinating care and services throughout the process. The role monitors patients’ progress in completing required testing and services, validates financial clearance, obtains authorizations and pre-authorizations, verifies insurance benefits, and provides patient-liability estimates and collects payments. It provides courteous customer service in person and by phone, gives patients appropriate appointment instructions and notifications, and alerts clinicians when testing is complete or patients have not completed required services. The position coordinates referrals, medical records, test results, provider notes, ancillary appointments, and support services with clinicians, other departments, physician office staff, and financial counselors. It prepares patient charts ahead of appointments, follow-ups, and surgeries, including ensuring relevant imaging and laboratory work is available, and arranges special equipment as needed. The coordinator also maintains physician appointment and surgery calendars, reviews and codes charge slips, maintains records supporting insurance claims, oversees equipment and office-supply inventory, and prioritizes and distributes incoming mail. The role supports clerical functions for the Beverly Hills Clinic and works with any physician in the clinic. The position is full-time, eight-hour days, non-exempt, and union. The stated hourly pay range is $22.88–$38.90.
Requirements
- High school diploma or equivalent.
- Two years of experience in a health care setting.
- Prior experience in a clerical, administrative, and/or receptionist role.
- Excellent communication skills, including proficient spoken, written, and reading English.
- Comfort with computers and medical terminology.
- In-depth knowledge of all insurance types.
- Fire Life Safety Training (LA City) is required within Los Angeles City; if the applicant does not have the card upon hire, it must be obtained within 30 days and maintained through renewal before expiration.
Responsibilities
- Schedule patient appointments, follow-ups, surgeries, and related laboratory, procedure, consultation, and ancillary appointments.
- Process new referrals, obtain outside medical records, enter patient demographic information, route records for clinical review, provide insurance information to financial counselors, and schedule patients in clinic.
- Obtain authorizations and pre-authorizations, verify insurance benefits, validate financial clearance, estimate patient liabilities, and collect payments.
- Provide courteous, professional service to patients and clinic personnel in person and over the phone; give scheduling instructions and notify patients of upcoming appointments.
- Monitor patients’ completion of required testing and services; alert clinicians when testing is complete or patients are non-compliant, and coordinate testing results and provider notes.
- Proactively manage clinic schedules, anticipate operational needs and changes, and communicate relevant changes and case information to patients and involved personnel.
- Prepare patient charts for clinic appointments, follow-ups, and surgeries, including ensuring relevant x-rays and laboratory work are available.
- Arrange special equipment and coordinate necessary support services with other departments and physician office staff.
- Review and code charge slips for patient care and surgical services; maintain files and records, including supporting documentation for insurance claims.
- Maintain physician master appointment and surgery calendars and oversee equipment and office-supply inventory.
- Read, prioritize, and distribute incoming mail.
- Provide phone coverage, contact medical personnel, distribute messages through electronic systems, respond to email, and retrieve and respond to voicemail within 24 hours per department protocol.
- Protect patient confidentiality and adhere to department scheduling procedures and protocols.
- Work independently and as part of a team; cover for other staff during sick time, vacation, or leave of absence.
- Maintain professional communication with management and staff and perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
