Office Coordinator, Lead - Patient Accounting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)

University of Southern California•Los Angeles, CA

6d•$25 - $40

About The Position

The Lead Office Coordinator provides general business office support to multiple divisions of the Patient Accounting Department and helps ensure assigned Office Coordinator tasks are completed accurately and on time. The role includes reviewing and processing mail correspondence for collection staff, handling medical record requests and patient refunds, supporting new-hire training and system access, monitoring correspondence systems, maintaining assigned worklists and patient account updates in Patient Accounting systems, and completing additional tasks such as vendor management and invoice support. The position requires collaborative communication with internal and external departments. The Office Coordinator also supports Patient Accounting operations by submitting medical record requests to insurers or payers, maintaining patient account updates in PBAR, Aeos, Cerner, and the current claims editor, and coordinating approvals for patient refund requests. This includes validating documentation and handling returned checks. Additional support is provided to the Research Department through invoicing non-industry trial claims, creating accounts for billable insurance charges, and tracking denials returned from CTU. The position is full-time, non-exempt, and works eight-hour day shifts. It is based at Keck Hospital of USC, a 343-bed acute care hospital and academic medical center. The hourly rate range is $25.00–$39.69.

Requirements

High school diploma or equivalent.
Three to five years of clerical experience in a hospital office setting.
Excellent organizational skills, attention to detail, and ability to multitask.
Customer service skills, including problem resolution and patient satisfaction.
Ability to maintain confidential information.
Knowledge of general office theory and office machinery and equipment, including word processors, Excel, and photocopiers, as well as basic hands-on computer operation skills.
Fire Life Safety Training (LA City); if not held upon hire, it must be obtained within 30 days of hire and maintained through renewal before expiration. Required within LA City only.

Nice To Haves

Bachelor's degree.
Familiarity with medical terminology.

Responsibilities

Support the department supervisor by validating that daily assigned tasks are completed accurately and on time.
Review and process mail correspondence for collection staff within five days of receipt.
Complete medical record requests for insurance companies or payers.
Maintain assigned worklists and update patient accounts in PBAR, Aeos, Cerner, and the current claims editor.
Coordinate approvals for patient refund requests by reviewing and validating documentation and handling returned checks.
Support the Research Department by invoicing non-industry trial claims, creating accounts for billable insurance charges, and tracking denials returned from CTU.
Resolve problems using appropriate action and follow-through, including documenting patient or department issues when involved.
Complete assigned tasks independently with minimal supervision.
Assist other staff when department workload changes and provide coverage to meet operational goals, including coverage during sick time, vacation, or leave of absence.
Provide vendor support, problem-solving, and operational oversight for requests for additional documentation.
Onboard and train staff.
Participate in department Performance Improvement work-team projects.
Work with hospital personnel to resolve patient and department issues.
Perform other duties as assigned.