Scheduling Coordinator
About The Position
CareAparent is a full-service home health care company dedicated to helping seniors live independently in their homes. We foster a culture of hospitality where everyone feels heard, valued, and supported, emphasizing trust and consistency in care. We are proud to be certified as a Great Place to Work® and recognized as a Best of Home Care Employer and Provider of Choice. Our employees are the cornerstone of our ability to provide exceptional care. In this role, you will collaborate with passionate individuals to deliver the best possible care for our clients. We are seeking a full-time Scheduling Coordinator for home health aides who provide in-home care to seniors. Our company values guide our decisions to ensure the safety, engagement, and focus on optimal care for our employees and clients. This position is responsible for master scheduling on the open shifts calendar, managing scheduling changes from clients and home health aides, processing time off requests from home health aides, and meeting weekly hourly goals set by management.
Requirements
- Bachelor’s degree required
- Minimum of two (2) years of customer service experience
- Minimum of one (1) year of healthcare experience preferred
- Minimum of one (1) year of relevant experience in a high-volume, fast-paced environment
- Communication skills (in-person/phone)
- High organizational skills
- Ability to multitask
- Ability to navigate and use technology
- Must pass a background check prior to employment
Nice To Haves
- Management experience preferred
Responsibilities
- Schedule all shifts using CareAparent software
- Maintain and update client schedules using authorizations and assessment information with an emphasis on creating high quality matches
- Answer and respond appropriately to phone calls related to client care, scheduling, and shifts, serving as daily point of contact
- Perform schedule adjustments as needed based on daily calendar activity
- Communicate daily schedule changes to clients, caregivers, and/or clinicians
- Recognize and capture opportunities to increase service hours utilization in scenarios to enhance and/or increase the quality of care
- Report weekly scheduling, employee performance, and shift completion data
- Communicate and reinforce CareAparent policies and procedures
- Adhere to company policies and standards for resolving consumer concerns
- Some weekend, after hours, and holiday on-call duties, as needed
Benefits
- Medical, Dental, Vision, Short-Term Disability and HSA coverage
- 401k with Employer Match
- Opportunities for growth and advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
