Scheduling Coordinator

Caring Health Center•Springfield, MA

32d•Onsite

About The Position

The Scheduling Coordinator is responsible for managing patient medical visits, ensuring efficient schedule utilization, and providing direct support to the medical practice manager. This role requires strong organizational skills, computer literacy, and the ability to maintain professionalism in a fast-paced environment. The coordinator will handle patient intake, appointment scheduling, data entry, and communication with patients and staff.

Requirements

High school diploma.
Previous experience with medical scheduling.
Detail-oriented; able to work accurately and efficiently in a fast-paced environment.
Bilingual, capable, sensitive, and articulate in conversational interpretation.
Must possess the ability of positively interacting with patients, personnel, visitors and the general public.
Must show discretion in the handling of confidential information.
Must possess the ability to work independently, problem solve and make decisions when necessary.
Ability to maintain composure and professionalism when exposed to stressful situations.
Strong organizational skills.
Computer literate in basic applications and data entry.
Friendly, reliable, and professional both in behavior and appearance.
Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public.

Responsibilities

Schedules patient medical visits per established procedures.
Confirms appointments, cancels appointments and notifies staff of appointment changes.
Reviews schedules routinely to ensure proper slot utilization and increase opportunities for patient access.
Discusses scheduling conflicts or problems with supervisors and offers solutions to improve.
Continuously monitors schedule and provides updates throughout the day.
Generates and utilizes wait lists and reschedules patient appointments as needed.
Manages appointment work queue requests to ensure continuity of care.
Provides direct support to the medical practice manager and handles scheduling requests.
Responsible for the accuracy and completeness of the data entry of patient information into the computer.
Efficiently intakes new patients; completes patient data entry, schedules new patient appointments, verifies insurance, collects required signatures, obtains ROI to collect historic patient records, provides warm handoffs to support teams.
Maintains current knowledge of the time requirements of various categories of patient visits, preferences and work schedules of various physicians.
Ability to schedule appointments in appropriate appointment types.
Make patient reminder calls in a timely fashion.
Maintains confidentiality of all Health Center information.
Handle inquiries (regarding hours, location, programs, patient eligibility, etc.) in a professional manner.
Refer acutely ill patients to nursing for triage.
Prepare reports as required.
Carry out other tasks as requested in situations where participation may be required.
Maintain work area in a clean, organized and orderly fashion to facilitate interactions with other staff and to reflect well on the health center as viewed by the public.
Performs all and any additional duties as assigned.