Scheduling Coordinator – Interpretation Services

CETRA Language Solutions•Cheltenham, PA

3d•Remote

About The Position

The Scheduling Coordinator is responsible for overseeing the successful execution of interpretation projects in accordance with project specifications. The Coordinator must work towards developing strong professional relationships with clients for all of the contract regions throughout the United States, while communicating closely with co-workers and vendors.

Requirements

Some experience coordinating projects and assigning resources, or an equivalent combination of education and experience.
Excellent communication skills (both written and oral)
A positive attitude
High energy needed to work in a fast-paced environment
Proven time-management skills
Organization skills
Computer skills
Highly proficient in problem-solving
Proficient in negotiation
Proactive in assessing needs, risks, and opportunities
Ability to effectively prioritize
Detail-oriented to ensure accuracy and completion

Nice To Haves

Knowledge of a language other than English is a plus.

Responsibilities

Identifies project requirements, look for vendors, and negotiates pricing.
Assigns interpreters and ensures they are informed and properly equipped for the job.
Follows all stipulated quality assurance procedures and resolves quality assurance issues.
Performs administrative tasks relevant to each project (scheduling, issuing purchase orders, etc.).
Contributes to the smooth functioning and development of the Interpretation Services team.
Continuously strives to improve processes and workflow.
Works with the team to monitor and negotiate vendor rates.
Shares experience and troubleshoots issues with the team.
Contributes to the creation and maintenance of departmental records (Interpretation Division Calendar, SOP, training, etc.).
Assists with special projects and initiatives.
Pursues opportunities to develop professional skills and expertise.
Continually works to improve upon client relationship management skills.
Actively seeks to expand knowledge of project management or a related vertical industry and shares that knowledge with the team.