BIL - Scheduling Coordinator

Guardian Angel Senior Services•Billerica, MA

22h•Onsite

About The Position

Guardian Angel Senior Services is seeking a motivated, detail-oriented Home Care Scheduler to join our growing team. If you excel at problem-solving, thrive in a fast-paced environment, and enjoy making a difference in people's lives, this could be the opportunity you've been looking for. As a Home Care Scheduler, you'll play a vital role in ensuring our clients receive exceptional care by coordinating caregiver schedules, responding to staffing needs, and building strong relationships with both clients and caregivers.

Requirements

Previous home care scheduling, healthcare staffing, or related experience preferred.
Excellent communication and customer service skills.
Strong organizational and multitasking abilities.
Ability to work independently while managing multiple priorities.
Proficient with computers and scheduling software (Generations Homecare Software experience is a plus).
Dependable, professional, and solution-oriented.

Nice To Haves

Generations Homecare Software experience is a plus.

Responsibilities

Schedule and coordinate home care visits for caregivers and clients.
Match caregivers with clients based on availability, skills, and client preferences.
Manage last-minute schedule changes, call-outs, and emergency staffing needs.
Maintain accurate scheduling records and documentation.
Communicate professionally with caregivers, clients, and office staff.
Work closely with the recruiting and clinical teams to maintain quality coverage and continuity of care.
Help ensure outstanding customer service and client satisfaction.