Scheduling Coordinator- El Mirage

Pella Corporation • El Mirage, AZ

4d • Onsite

About The Position

The Scheduling Coordinator is responsible for managing the daily production schedule of windows for builders and customers. This role involves answering customer inquiries, resolving issues, communicating schedule updates, and ensuring adherence to production deadlines. The coordinator will also attend meetings, review production materials, and contribute to process improvements. Additionally, there is an expectation to cross-train, share best practices, and learn roles in other departments for continuous growth.

Requirements

• Punctual and reliable; be at work on time every day
• Problem solving skills required, willingness to learn
• Microsoft Programs experience – Outlook, MS Teams, and MS Excel
• Embrace, improve, and more importantly enjoy the opportunity to grow with Avanti
• Communicate professionally with team members, management, and our customers/vendors
• Consistency complete day to day tasks of a scheduling coordinator per typical routine
• High School Diploma, GED or prior experience
• Microsoft® Word, Excel and Outlook software applications
• Excellent verbal and written English language skills are required as well as good public relations, public speaking and customer service skills.
• Ability to read, interpret, understand and explain documents such as product specifications or warranty manuals and customer orders.
• Ability to effectively present information to others, gather information from others and respond appropriately to questions from customers, coworkers, and managers.
• Must display excellent phone and email etiquette.
• Must be able to present appropriate attitude for the situation when interacting with customers or coworkers.
• Must be a team player and exhibit a strong desire to learn and promote self-growth.
• Must be pro-active, self-disciplined, self-motivated and have a demonstrated ability to follow projects through to completion.
• Attention to detail is required.
• Must be able to demonstrate organizational skills, prioritize tasks and meet deadlines.
• Must be able to develop trust, respect, and confidence of customers, coworkers and managers.
• Must present in a clean and neat physical appearance.
• Must be able to investigate issues and resolve conflicts in the best interest of the business and our customers.
• Ability to subtract two-digit numbers and to multiply and divide with 10s and 100s.
• Ability to perform calculations using units of money, time, measurement, etc.
• Ability to apply basic concepts to general math.

Nice To Haves

• Will be expected to develop proficiency in FeneVision (Avanti software) and be/become familiar with Apple iOS.

Responsibilities

• Schedule production of windows for every builder/customer daily – utilizing weekly allocation spreadsheet
• Answer incoming calls and/or emails from our customers
• Take ownership and quickly resolve any issues regarding builder’s installs
• Process and communicate daily scheduling updates via email and/or builder scheduling systems
• Consciously adhere to “locked” FeneVision required dates by Avanti team members
• Attend builder meetings for production pace and projected window install dates
• Review window packs in distribution centers and plant schedules daily
• Willingness to provide improved solutions to become more efficient; systems, reporting, communication, labeling etc.
• Crosstrain, share best practices and continually learn other departments/locations roles and dynamics for continuous growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED